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Subscription products automatically charge the user's payment method at regular intervals until the user cancels at least two days before the renewal date. No refunds are issued for partially used subscription periods, though the company may grant refunds at its sole discretion on a case-by-case basis.
This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the automatic renewal and billing mechanism for all subscription products and services and limits refund eligibility to the company's sole and absolute discretion, with no defined criteria or process for case-by-case refund determinations. The two-day cancellation window before renewal creates an operationally narrow notice period that may require evaluation under state auto-renewal statutes.
Under this clause, users are charged automatically at regular intervals unless they cancel at least two days before their renewal date, and the agreement states that refunds for partially used periods are not available as a matter of course. The company reserves discretion to issue refunds on a case-by-case basis without specifying the criteria or process for such determinations.
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"Unless stated otherwise on the Platform, for subscription-based products and services, your payment device will be automatically charged at regular intervals as described for that product or service during the checkout process until you cancel your subscription. Your subscription will automatically renew for another subscription period unless you cancel at least two (2) days before the applicable renewal processing date of your subscription. We do not offer refunds for partially used subscription periods, although we may provide refunds on a case-by-case basis in our sole and absolute discretion.Excerpt from Hims & Hers's Terms and Conditions
REGULATORY LANDSCAPE: This provision engages California's Automatic Renewal Law, which imposes specific disclosure, consent, and cancellation requirements for subscription services marketed to California residents. Analogous auto-renewal statutes exist in New York, Illinois, and other states. The FTC's Negative Option Rule imposes requirements regarding clear disclosure of auto-renewal terms and simple cancellation mechanisms. The FTC Act's unfair or deceptive practices framework applies to the no-refund policy and sole-discretion refund standard. GOVERNANCE EXPOSURE: Medium. The two-day pre-renewal cancellation requirement and the absence of defined refund criteria create potential exposure under state auto-renewal statutes and FTC guidance on negative option marketing. The sole and absolute discretion standard for refunds may face scrutiny if applied inconsistently across user populations. JURISDICTION FLAGS: California presents the highest exposure given its specific Automatic Renewal Law requirements for clear and conspicuous disclosure and easy cancellation. New York, Illinois, and other states with analogous statutes create secondary exposure. The Weight Loss Medication Plan's 48-hour initial-order refund window and the distinct cancellation procedures for Gifthealth-fulfilled prescriptions create additional state-level compliance complexity. CONTRACT AND VENDOR IMPLICATIONS: The agreement discloses that Klarna is offered as a third-party financing option for subscription payments, with repayment terms, fees, and interest determined by Klarna independently. Procurement teams should assess whether this third-party financing integration triggers additional disclosure obligations under applicable consumer lending or payment facilitation regulations. COMPLIANCE CONSIDERATIONS: Legal teams should verify that auto-renewal disclosures at checkout satisfy the clear and conspicuous standard required under California's Automatic Renewal Law and applicable FTC guidance, that the two-day cancellation window is disclosed prominently before purchase, and that the case-by-case refund process has documented internal criteria to support consistent application. The Gifthealth billing separation for weight loss prescriptions should be reviewed to confirm it is disclosed at checkout as required by applicable law.
This provision establishes the automatic renewal and billing mechanism for all subscription products and services and limits refund eligibility to the company's sole and absolute discretion, with no defined criteria or process for case-by-case refund determinations. The two-day cancellation window before renewal creates an operationally narrow notice period that may require evaluation under state auto-renewal statutes.
Under this clause, users are charged automatically at regular intervals unless they cancel at least two days before their renewal date, and the agreement states that refunds for partially used periods are not available as a matter of course. The company reserves discretion to issue refunds on a case-by-case basis without specifying the criteria or process for such determinations.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.