The agreement requires that most disputes between users and Hims & Hers, Medical Groups, or Providers be resolved through binding individual arbitration rather than court proceedings, and both parties waive the right to a jury trial and class action participation. A 30-day opt-out window is available from the date of first acceptance.
This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires disputes to proceed through individual binding arbitration rather than civil litigation or class action, covering not only Hims & Hers but also Medical Groups and Providers as named beneficiaries of the clause. The scope of the waiver and its extension to third-party medical entities may require evaluation under applicable state law, as certain jurisdictions limit the enforceability of consumer arbitration waivers in healthcare contexts.
Interpretive note: Enforceability of the class action waiver and arbitration requirement in healthcare-adjacent consumer contracts varies by jurisdiction and is subject to ongoing state court and regulatory scrutiny.
The updated terms revise when subscription cancellations become effective for pre-paid multi-month medication plans. Under the previous language, cancellation could occur at least two days before the billing date following the end of the currently shipped supply. The revised policy now states that cancellation must occur at least two days before the next billing date but will not take effect until the end of the medication supply period. This means that if you request cancellation after a billing date but before your current medication shipment is fully consumed, your subscription will continue through the end of that supply period before the cancellation takes effect. You should review the specific timing of your medication shipments and billing dates to understand when a cancellation request will fully process.
View change record →The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
View change record →Under this clause, users who do not submit a timely opt-out notice must resolve disputes through binding individual arbitration and cannot participate in class action lawsuits or class-wide arbitration proceedings against Hims & Hers, Medical Groups, or Providers. The agreement states that a written opt-out notice submitted within 30 days of first acceptance preserves the right to proceed in court.
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Compare across platforms →"UNLESS YOU TIMELY OPT-OUT OF ARBITRATION IN ACCORDANCE WITH THESE TERMS AND CONDITIONS, YOU AND WE AGREE THAT ALL DISPUTES BETWEEN YOU AND US OR YOU AND THE MEDICAL GROUPS OR PROVIDERS ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SERVICE, WITH LIMITED EXCEPTIONS, WILL BE RESOLVED BY BINDING AND FINAL ARBITRATION AND YOU AND WE WAIVE ALL RIGHTS TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, AS FURTHER SET FORTH BELOW.Excerpt from Hims & Hers's Terms and Conditions
REGULATORY LANDSCAPE: The Federal Arbitration Act governs the enforceability of this clause at the federal level.
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This provision requires disputes to proceed through individual binding arbitration rather than civil litigation or class action, covering not only Hims & Hers but also Medical Groups and Providers as named beneficiaries of the clause. The scope of the waiver and its extension to third-party medical entities may require evaluation under applicable state law, as certain jurisdictions limit the enforceability …
Under this clause, users who do not submit a timely opt-out notice must resolve disputes through binding individual arbitration and cannot participate in class action lawsuits or class-wide arbitration proceedings against Hims & Hers, Medical Groups, or Providers. The agreement states that a written opt-out notice submitted within 30 days of first acceptance preserves the right to proceed in court.
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