The agreement states that users and Hims & Hers may only bring claims against each other individually and waive the right to participate as a plaintiff or class member in any class or representative proceeding.
This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires that any claim against Hims & Hers proceed on an individual basis only, and prohibits the arbitrator from consolidating multiple users' claims or presiding over representative proceedings, absent mutual agreement.
Interpretive note: Enforceability of class action waivers varies by jurisdiction; California and other states may decline to enforce this provision under unconscionability doctrine.
The updated terms revise when subscription cancellations become effective for pre-paid multi-month medication plans. Under the previous language, cancellation could occur at least two days before the billing date following the end of the currently shipped supply. The revised policy now states that cancellation must occur at least two days before the next billing date but will not take effect until the end of the medication supply period. This means that if you request cancellation after a billing date but before your current medication shipment is fully consumed, your subscription will continue through the end of that supply period before the cancellation takes effect. You should review the specific timing of your medication shipments and billing dates to understand when a cancellation request will fully process.
View change record →The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
View change record →Under this clause, users agree to pursue any claims against Hims & Hers only in their individual capacity; the agreement prohibits participation in class actions or representative proceedings, and bars the arbitrator from consolidating claims without mutual consent.
Cross-platform context
See how other platforms handle Class Action and Jury Trial Waiver and similar clauses.
Compare across platforms →"YOU AND HIMS & HERS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Hims & Hers agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.Excerpt from Hims & Hers's Terms and Conditions
(1) REGULATORY LANDSCAPE: Class action waivers in consumer arbitration agreements are evaluated under the Federal Arbitration Act and applicable state unconscionability doctrine.
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This provision requires that any claim against Hims & Hers proceed on an individual basis only, and prohibits the arbitrator from consolidating multiple users' claims or presiding over representative proceedings, absent mutual agreement.
Under this clause, users agree to pursue any claims against Hims & Hers only in their individual capacity; the agreement prohibits participation in class actions or representative proceedings, and bars the arbitrator from consolidating claims without mutual consent.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.