Provision record
Hims & Hers · Hims & Hers Terms and Conditions · View original document ↗

Prescription Transfer Among Pharmacies Without Notice

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Document Record

What it is

The agreement authorizes Hims & Hers to transfer user prescriptions among any of the named affiliated pharmacies without providing prior notice to the user. Users provide advance consent to this transfer authority through acceptance of the agreement.

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This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes a broad transfer authorization that permits prescriptions to be moved among affiliated pharmacies without individual notice or consent at the time of transfer. Pharmacy law in various states imposes specific requirements regarding patient consent and notice for prescription transfers, and the scope of this advance consent may require evaluation against state pharmacy practice regulations.

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Interpretive note: Whether advance contractual consent satisfies state pharmacy law requirements for individual prescription transfer notice varies by jurisdiction and depends on state board of pharmacy interpretation.

Recent Activity

This document changed recently

Medium Sep 1, 2026

The updated terms revise when subscription cancellations become effective for pre-paid multi-month medication plans. Under the previous language, cancellation could occur at least two days before the billing date following the end of the currently shipped supply. The revised policy now states that cancellation must occur at least two days before the next billing date but will not take effect until the end of the medication supply period. This means that if you request cancellation after a billing date but before your current medication shipment is fully consumed, your subscription will continue through the end of that supply period before the cancellation takes effect. You should review the specific timing of your medication shipments and billing dates to understand when a cancellation request will fully process.

View change record →
Medium Aug 7, 2026

The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.

View change record →

Consumer impact (what this means for users)

Under this clause, users who accept the agreement consent in advance to their prescriptions being transferred among the named affiliated pharmacies at the platform's discretion without receiving individual notice of each transfer. The named pharmacies include Apostrophe Pharmacy LLC, XeCare LLC, EHT Pharmacy LLC, CD Pharmacy LLC, AnazaoHealth Corporation, and Strive Specialties, Inc. and its affiliates.

Cross-platform context

See how other platforms handle Prescription Transfer Among Pharmacies Without Notice and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
You agree and understand that your prescription(s) may be filled by and transferred between any of the Pharmacies, and you agree that the Service may do so on your behalf. Prescriptions may also be transferred among the Pharmacies without notice.

Excerpt from Hims & Hers's Terms and Conditions

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: State pharmacy practice acts and board of pharmacy regulations in each state where Hims & Hers operates impose specific requirements for prescription transfers, including patient consent, notification, and record-keeping obligations.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Hims & Hers Terms and Conditions
Entity
Hims & Hers
Document last updated
July 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-015475
Document ID
CA-D-00906
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
125a36c8df75aae2f8e2938adaed9db682f47d9cd5264d01a86ca550ad3fb7ef
Analysis generated
July 9, 2026 08:05 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Hims & Hers
Document: Hims & Hers Terms and Conditions
Record ID: CA-P-015475
Captured: 2026-07-09 08:05:51 UTC
SHA-256: 125a36c8df75aae2…
URL: https://conductatlas.com/platform/hims-hers/hims-hers-terms-and-conditions/provision/CA-P-015475/prescription-transfer-among-pharmacies-without-notice/
Accessed: Oct. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Hims & Hers's Prescription Transfer Among Pharmacies Without Notice clause do?

This provision establishes a broad transfer authorization that permits prescriptions to be moved among affiliated pharmacies without individual notice or consent at the time of transfer. Pharmacy law in various states imposes specific requirements regarding patient consent and notice for prescription transfers, and the scope of this advance consent may require evaluation against state pharmacy practice regulations.

How does this clause affect you?

Under this clause, users who accept the agreement consent in advance to their prescriptions being transferred among the named affiliated pharmacies at the platform's discretion without receiving individual notice of each transfer. The named pharmacies include Apostrophe Pharmacy LLC, XeCare LLC, EHT Pharmacy LLC, CD Pharmacy LLC, AnazaoHealth Corporation, and Strive Specialties, Inc. and its affiliates.

Is ConductAtlas affiliated with Hims & Hers?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.