This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
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to the extent practicable, upon request of the Disclosing Party return or destroy all Confidential Information of the Disclosing Party that is in its possession upon termination or expiration of this Agreement.
Affirm will retain your information in accordance with our Privacy Policy and any applicable state or federal law, rule or regulation.
"Except as otherwise provided in the Privacy Policy or as required by applicable law...we have no obligation...to return or otherwise provide to you or any third party on your behalf any Content, any information you provide to us...Excerpt from Hims & Hers's Terms and Conditions
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The clause states: “Except as otherwise provided in the Privacy Policy or as required by applicable law...we have no obligation...to return or otherwise provide to you or any third party on your behalf any Content, any information you provide to us...”
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