Subscription products automatically charge the user's payment method at regular intervals until the user cancels at least two days before the renewal date. No refunds are issued for partially used subscription periods, though the company may grant refunds at its sole discretion on a case-by-case basis.
This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the automatic renewal and billing mechanism for all subscription products and services and limits refund eligibility to the company's sole and absolute discretion, with no defined criteria or process for case-by-case refund determinations. The two-day cancellation window before renewal creates an operationally narrow notice period that may require evaluation under state auto-renewal statutes.
The updated terms revise when subscription cancellations become effective for pre-paid multi-month medication plans. Under the previous language, cancellation could occur at least two days before the billing date following the end of the currently shipped supply. The revised policy now states that cancellation must occur at least two days before the next billing date but will not take effect until the end of the medication supply period. This means that if you request cancellation after a billing date but before your current medication shipment is fully consumed, your subscription will continue through the end of that supply period before the cancellation takes effect. You should review the specific timing of your medication shipments and billing dates to understand when a cancellation request will fully process.
View change record →The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
View change record →Under this clause, users are charged automatically at regular intervals unless they cancel at least two days before their renewal date, and the agreement states that refunds for partially used periods are not available as a matter of course. The company reserves discretion to issue refunds on a case-by-case basis without specifying the criteria or process for such determinations.
Cross-platform context
See how other platforms handle Auto-Renewal Subscription and No-Refund Policy and similar clauses.
Compare across platforms →"Unless stated otherwise on the Platform, for subscription-based products and services, your payment device will be automatically charged at regular intervals as described for that product or service during the checkout process until you cancel your subscription. Your subscription will automatically renew for another subscription period unless you cancel at least two (2) days before the applicable renewal processing date of your subscription. We do not offer refunds for partially used subscription periods, although we may provide refunds on a case-by-case basis in our sole and absolute discretion.Excerpt from Hims & Hers's Terms and Conditions
REGULATORY LANDSCAPE: This provision engages California's Automatic Renewal Law, which imposes specific disclosure, consent, and cancellation requirements for subscription services marketed to California residents.
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This provision establishes the automatic renewal and billing mechanism for all subscription products and services and limits refund eligibility to the company's sole and absolute discretion, with no defined criteria or process for case-by-case refund determinations. The two-day cancellation window before renewal creates an operationally narrow notice period that may require evaluation under state auto-renewal statutes.
Under this clause, users are charged automatically at regular intervals unless they cancel at least two days before their renewal date, and the agreement states that refunds for partially used periods are not available as a matter of course. The company reserves discretion to issue refunds on a case-by-case basis without specifying the criteria or process for such determinations.
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