The agreement reserves the right for Hims & Hers to modify, suspend, or discontinue services at any time without notice and without liability to users for doing so.
This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision authorizes Hims & Hers to alter or terminate the services, including telehealth consultation access and prescription delivery workflows, without prior notice and without financial or legal liability to users whose ongoing care or product access is affected.
The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
View change record →Removal of this provision eliminates explicit notice that the company can unilaterally modify or terminate services without liability, potentially improving user protections.
View full change record →Under this clause, Hims & Hers may suspend or discontinue platform services, including active telehealth consultations or prescription refill services, at any time without notice; the agreement states the company will not be liable to users for such changes.
Cross-platform context
See how other platforms handle Account Termination and Service Modification and similar clauses.
Compare across platforms →"Hims & Hers reserves the right to modify, suspend, or discontinue the Services (or any part or content thereof) at any time with or without notice, and Hims & Hers will not be liable to you or to any third party for any such modification, suspension, or discontinuation.Excerpt from Hims & Hers's Terms and Conditions
(1) REGULATORY LANDSCAPE: Unilateral service termination provisions in telehealth contexts may interact with state medical board regulations governing continuity of care obligations and patient abandonment standards; these regulatory requirements exist outside the Terms but affect …
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This provision authorizes Hims & Hers to alter or terminate the services, including telehealth consultation access and prescription delivery workflows, without prior notice and without financial or legal liability to users whose ongoing care or product access is affected.
Under this clause, Hims & Hers may suspend or discontinue platform services, including active telehealth consultations or prescription refill services, at any time without notice; the agreement states the company will not be liable to users for such changes.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.