Heap · Heap Terms of Service · View original document ↗

Liability Cap at Twelve Months of Fees Paid

High severity High confidence Explicitdocumentlanguage Common · 289 of 352 platforms
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This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The liability cap is pegged to historical fees paid, which may be substantially lower than the actual damages a party suffers, limiting practical recovery.

Consumer impact (what this means for users)

No matter how large your damages, you can recover from Contentsquare only up to the fees you paid for the CS Service in the twelve months before the first triggering event; Contentsquare faces the same cap on what it can recover from you.

How other platforms handle this

ActiveCampaign Medium

If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.

Leonardo AI Medium

A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...

Netflix Medium

The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.

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▸ View Original Clause Language DOCUMENT RECORD
"
the total, cumulative liability of each Party (and their respective Affiliates) arising out of or related to the Agreement will be limited to the amounts paid by Customer for the CS Service during the twelve (12) month period preceding the first event giving rise to liability.

— Excerpt from Heap's Heap Terms of Service

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Heap Terms of Service
Entity
Heap
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-073086
Document ID
CA-D-00705
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
2473664e4d72b3895db4decc2c14bf585534ef5a947445a906324608eafc4131
Analysis generated
July 12, 2026 15:50 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Heap
Document: Heap Terms of Service
Record ID: CA-P-073086
Captured: 2026-07-12 15:50:23 UTC
SHA-256: 2473664e4d72b389…
URL: https://conductatlas.com/platform/heap/heap-terms-of-service/provision/CA-P-073086/liability-cap-at-twelve-months-of-fees-paid/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Heap's Liability Cap at Twelve Months of Fees Paid clause do?

The liability cap is pegged to historical fees paid, which may be substantially lower than the actual damages a party suffers, limiting practical recovery.

How does this clause affect you?

No matter how large your damages, you can recover from Contentsquare only up to the fees you paid for the CS Service in the twelve months before the first triggering event; Contentsquare faces the same cap on what it can recover from you.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.

Is ConductAtlas affiliated with Heap?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Heap.