Provision record
Heap · Contentsquare Master Service Agreement · View original document ↗

Liability Cap at Twelve Months of Fees Paid

High severity High confidence Common · 281 of 352 platforms

Key Facts · in the document’s own words

What is each party's total cumulative liability limited to?
“the total, cumulative liability of each Party (and their respective Affiliates) arising out of or related to the Agreement will be limited to the amounts paid by Customer for the CS Service during the twelve (12) month period preceding the first event giving rise to liability.”
Version CA-V-006848, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Each party's total cumulative liability arising out of or related to the Agreement is limited to the amounts paid by the customer for the CS Service during the twelve-month period preceding the first event giving rise to liability.
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This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The liability cap is pegged to historical fees paid, which may be substantially lower than the actual damages a party suffers, limiting practical recovery.

Consumer impact (what this means for users)

No matter how large your damages, you can recover from Contentsquare only up to the fees you paid for the CS Service in the twelve months before the first triggering event; Contentsquare faces the same cap on what it can recover from you.

How other platforms handle this

DoorDash Medium

THE FOREGOING CAP ON LIABILITY SHALL NOT APPLY TO LIABILITY OF DOORDASH FOR (Y) DEATH OR PERSONAL INJURY CAUSED BY DOORDASH'S NEGLIGENCE OR WILLFUL MISCONDUCT, OR (Z) ANY INJURY CAUSED BY DOORDASH'S FRAUD OR FRAUDULENT MISREPRESENTATION.

Grubhub Medium

IF YOU ARE A CONSUMER RESIDING IN NEW JERSEY, THE FOLLOWING PROVISIONS OF THIS AGREEMENT DO NOT APPLY TO YOU (AND DO NOT LIMIT ANY RIGHTS THAT YOU MAY HAVE) TO THE EXTENT THAT THEY ARE UNENFORCEABLE UNDER NEW JERSEY LAW...

Venmo Medium

We are liable for making sure that funds credited to you from Tap to Pay transactions are credited to your business profile...solely to the extent we receive such funds from the relevant card scheme, bank acquirer or other third-party

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
the total, cumulative liability of each Party (and their respective Affiliates) arising out of or related to the Agreement will be limited to the amounts paid by Customer for the CS Service during the twelve (12) month period preceding the first event giving rise to liability.

Excerpt from Heap's Contentsquare Master Service Agreement

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Contentsquare Master Service Agreement
Entity
Heap
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-006848, captured Sept. 11, 2026
Record ID
CA-P-073086
Document ID
CA-D-000705
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006848)
3409f5092d18d23f25d7dbc26966ecd771dffb1fddc2c185d3603fbcb6d6c0e8
Analysis generated
July 12, 2026 15:50 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-006848, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Heap
Document: Contentsquare Master Service Agreement
Record ID: CA-P-073086
Version: CA-V-006848
Captured: 2026-09-11 01:20:57 UTC
SHA-256: 3409f5092d18d23f…
URL: https://conductatlas.com/platform/heap/contentsquare-master-service-agreement/provision/CA-P-073086/liability-cap-at-twelve-months-of-fees-paid/
Accessed: Oct. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Heap's Liability Cap at Twelve Months of Fees Paid clause do?

The liability cap is pegged to historical fees paid, which may be substantially lower than the actual damages a party suffers, limiting practical recovery.

How does this clause affect you?

No matter how large your damages, you can recover from Contentsquare only up to the fees you paid for the CS Service in the twelve months before the first triggering event; Contentsquare faces the same cap on what it can recover from you.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.

Is ConductAtlas affiliated with Heap?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Heap.