Grubhub · Grubhub Terms of Use · View original document ↗

Class Action Waiver

High severity High confidence Explicitdocumentlanguage Common · 86 of 343 platforms
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Document Record

What it is

You cannot sue Grubhub as part of a group or class action lawsuit; any claim must be brought individually.

This analysis describes what Grubhub's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Class actions are often the only practical way for consumers to hold companies accountable for small-dollar harms that would not justify individual litigation, so this waiver meaningfully limits collective consumer recourse.

Consumer impact (what this means for users)

This clause prevents you from joining or leading a class action lawsuit against Grubhub, meaning each consumer must pursue any claim individually through arbitration, which is often impractical for smaller disputes.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Within 30 days
    The class action waiver is part of the arbitration agreement; opting out of arbitration within 30 days of account creation also preserves class action rights. Send written notice as directed in the arbitration opt-out section of the terms.

How other platforms handle this

Teachable Medium

You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.

Substack Medium

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...

Netflix Medium

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND NETFLIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless ...

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▸ View Original Clause Language DOCUMENT RECORD
"
YOU AND GRUBHUB AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

— Excerpt from Grubhub's Grubhub Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Class action waivers in consumer arbitration agreements are generally enforceable under AT&T Mobility v. Concepcion (U.S. Supreme Court), but California and other states retain limited carve-outs for public injunctive relief claims. The FTC and CFPB have signaled policy concerns about class action waivers that insulate companies from aggregate consumer claims. GOVERNANCE EXPOSURE: High. Class action waivers are among the most scrutinized provisions in consumer contracts, particularly where the underlying disputes involve small-dollar harms that are only viable as aggregate claims. Regulatory pressure on this provision type has increased in recent years. JURISDICTION FLAGS: California consumers may retain the right to seek public injunctive relief in court under McGill v. Citibank notwithstanding this waiver. The provision is likely unenforceable against EU consumers under applicable EU consumer protection law. Illinois and New Jersey have active legislative and judicial scrutiny of such waivers. CONTRACT AND VENDOR IMPLICATIONS: This provision limits aggregate liability exposure for Grubhub and should be noted in any risk assessment of the commercial relationship. Partner or merchant agreements should be reviewed to determine whether equivalent provisions apply. COMPLIANCE CONSIDERATIONS: Legal teams should monitor evolving state legislation and FTC rulemaking that may affect the enforceability of class action waivers in consumer contracts, and assess whether the current clause language satisfies enforceability requirements in each jurisdiction of operation.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has consumer protection authority over practices that may unfairly limit consumers' collective legal recourse, including class action waivers in consumer contracts.
    File a complaint →
  • State AG
    State attorneys general, particularly in California, have enforcement interest in class action waivers that may be unenforceable under state consumer protection law.
    File a complaint →

Applicable regulations

FAA
United States Federal

Provision details

Document information
Document
Grubhub Terms of Use
Entity
Grubhub
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 10, 2026
Record ID
CA-P-006066
Document ID
CA-D-00145
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
7704b5d9ba71aeb92f860ac239dafe95ac081deac40e207ef12adae1d1884dbe
Analysis generated
May 8, 2026 04:13 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Grubhub
Document: Grubhub Terms of Use
Record ID: CA-P-006066
Captured: 2026-05-08 04:13:09 UTC
SHA-256: 7704b5d9ba71aeb9…
URL: https://conductatlas.com/platform/grubhub/grubhub-terms-of-use/class-action-waiver/
Accessed: June 27, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Grubhub's Class Action Waiver clause do?

Class actions are often the only practical way for consumers to hold companies accountable for small-dollar harms that would not justify individual litigation, so this waiver meaningfully limits collective consumer recourse.

How does this clause affect you?

This clause prevents you from joining or leading a class action lawsuit against Grubhub, meaning each consumer must pursue any claim individually through arbitration, which is often impractical for smaller disputes.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 86 platforms. See the full comparison.

Is ConductAtlas affiliated with Grubhub?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Grubhub.