Provision record
Google · Google Privacy Policy · View original document ↗

Google keeps record of user support requests

Low severity Explicitdocumentlanguage Common · 275 of 352 platforms
Get alerted the next time Google changes these terms. Follow Google →
Share 𝕏 Share in Share 🔒 PDF
Monitor governance changes for Google Monitor emails you the same day this changes. The archive stays free.
Follow Google →

Get the weekly research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean. No account.

This analysis describes what Google's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jun 18, 2026

The updated Privacy Policy now explicitly discloses how Google handles data under U.S. state privacy laws, particularly California's CCPA. Google states that it does not sell personal information and does not share it as that term is defined under the CCPA. The policy details user rights to access information, request deletion, correct information, and opt out of certain profiling and targeted advertising. Users can exercise these rights through tools like My Activity and My Ad Center, or by contacting Google directly. The policy also provides specific handling of health data under Washington's My Health My Data Act and Nevada Senate Bill 370, where Google processes such information only with user consent or as otherwise permitted by law.

View change record →
Medium Apr 18, 2026

The updated policy makes several material clarifications about how Google links your activity across websites and apps. It shifts from describing analytics tools in isolation to framing them as part of a broader 'ad and analytics services' ecosystem, and broadens the scope of data linking to explicitly include 'cookies and other technologies'. The policy also clarifies that data sharing occurs even in private browsing modes. Review your Google Account activity controls to understand what data is being collected and linked across services you use.

View change record →

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 1629 other provisions on other platforms.

How other platforms handle this

Google Ads Medium

Google will keep appropriate documentation of its processing activities as required by Applicable Data Protection Legislation.

Perplexity AI Medium

In the event of Account deletion for any reason, the Company may, but is not obligated to, delete any of Your Content. the Company shall not be responsible for the failure to delete or deletion of Your Content.

NVIDIA NIM Medium

If the disclosing party sends a written request, the receiving party will promptly return or destroy all Confidential Information received from the disclosing party, together with copies, except that a party may retain archival copies in accordance with its document retention policy or as required b...

See all platforms with this clause type →

Monitoring

Google has changed this document before.

Receive same-day alerts, structured change summaries, and monitoring for up to 20 platforms.

Follow Google → Or create a free account →
▸ View Original Clause Language DOCUMENT RECORD
"
if you contact Google, we'll keep a record of your request in order to help solve any issues you might be facing.

Excerpt from Google's Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
FCRA
United States Federal
GDPR
European Union
GLBA
United States Federal
HIPAA
United States Federal
Indiana Consumer Data Protection Act
US-IN
UK GDPR
United Kingdom

Provision details

Document information
Document
Google Privacy Policy
Entity
Google
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-017868
Document ID
CA-D-00015
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
e3afa08c405a354175f73573062acfb3be4f7465ec3dba3410a8ca4258a72f61
Analysis generated
July 9, 2026 17:35 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Google
Document: Google Privacy Policy
Record ID: CA-P-017868
Captured: 2026-07-09 17:35:53 UTC
SHA-256: e3afa08c405a3541…
URL: https://conductatlas.com/platform/google/google-privacy-policy/provision/CA-P-017868/google-keeps-record-of-user-support-requests/
Accessed: July 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

Other risks in this policy

Governance intelligence across arbitration, AI governance, data rights, indemnification, and retention

Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.

Frequently Asked Questions

What does Google's Google keeps record of user support requests clause do?

The clause states: “if you contact Google, we'll keep a record of your request in order to help solve any issues you might be facing.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 275 platforms. See the full comparison.

Is ConductAtlas affiliated with Google?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Google.