Provision record
Google Cloud · Google Cloud Terms · View original document ↗

Google provides TSS subject to payment of support Fees

Medium severity Explicit document language Common · 298 of 352 platforms
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This analysis describes what Google Cloud's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

High Sep 3, 2026

The updated terms authorize Google Cloud to impose full-month billing charges if it determines a customer engaged in bad-faith dealing, dishonesty, or attempted to avoid fees or circumvent usage limits, and to charge for all end-user accounts active during that month regardless of whether any were later disabled. The revised policy also permits immediate service suspension if Google reasonably determines a customer using a delayed payment method poses a non-payment risk, without requiring actual late payment or cure time. Additionally, Google may now terminate the agreement immediately if it reasonably determines a customer's material breach is incapable of being cured, eliminating the previous 30-day cure period. Customers using bank transfers or similar delayed authorization payment methods should review their account practices for any activity Google might classify as 'Customer Malfeasance' under the new definition.

View change record →

How other platforms handle this

Stripe Medium

Stripe is not obligated to provide support to Customers.

Shopify Medium

Your use of the Services is subject to your acceptance of the Google Maps and Earth Enterprise Universal Acceptable Use Policy, Google Maps and Google Earth Additional Terms of Service and Google Privacy Policy...

Perplexity AI Medium

You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor, including, without limitation, any credit card you provide when completing a transaction.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Subject to payment of applicable support Fees, Google will provide TSS to Customer during the Term in accordance with the TSS Guidelines.

Excerpt from Google Cloud's Terms

Provision details

Document information
Document
Google Cloud Terms
Entity
Google Cloud
Date stated by the document
Sept. 2, 2026
As printed in Google Cloud’s text (version CA-V-006834), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-006834, captured Sept. 11, 2026
Record ID
CA-P-056006
Document ID
CA-D-000646
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006834)
0843ab47b0ad483c7768885fdb5843a93a19c9f90dc99437e9aadbe4328a514a
Analysis generated
May 7, 2026 19:20 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006834 (checked Oct. 5, 2026)
Citation Record
Entity: Google Cloud
Document: Google Cloud Terms
Record ID: CA-P-056006
Version: CA-V-006834
Captured: 2026-09-11 01:18:48 UTC
SHA-256: 0843ab47b0ad483c…
URL: https://conductatlas.com/platform/google-cloud/google-cloud-terms/provision/CA-P-056006/google-provides-tss-subject-to-payment-of-support-fees/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Google Cloud's Google provides TSS subject to payment of support Fees clause do?

The clause states: “Subject to payment of applicable support Fees, Google will provide TSS to Customer during the Term in accordance with the TSS Guidelines.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Google Cloud?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Google Cloud.