This analysis describes what Glean's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a legal data processing relationship where responsibility for data governance and privacy compliance is assigned to the customer organization rather than to Glean. It clarifies the chain of accountability for personal data handling and directs individuals to the appropriate entity for privacy inquiries.
Employees and users of Glean's business customers are subject to their employer's or customer's privacy policies rather than Glean's privacy terms. Individuals seeking information about how their personal data is handled must direct inquiries to their employer or the relevant customer organization.
How other platforms handle this
We may record any telephone calls between you and our agents or other representatives for training and quality assurance purposes.
When you use the Platform, we collect internet usage information about you, such as information about your browsing behavior, search history on the Platform, and information about your interactions with the Platform and our advertisements, including advertisement impressions and whether you clicked ...
We collect information from and about the third parties you link to your account and from other sources, including from other Snap users and third parties, to provide services and personalize your experience... We also infer information about you based on what we observe... This can include inferenc...
Monitoring
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"When Glean provides services to a business customer, Glean acts as a data processor on behalf of that customer, who is the data controller. In these cases, the customer's privacy policy and data practices govern the collection and use of personal data, and individuals should refer to the customer's privacy policy for information about how their personal data is handled. If you are an employee or user of one of our customers and have questions about your personal data, please contact your employer or the relevant customer directly.— Excerpt from Glean's Glean Privacy Policy
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
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This provision establishes a legal data processing relationship where responsibility for data governance and privacy compliance is assigned to the customer organization rather than to Glean. It clarifies the chain of accountability for personal data handling and directs individuals to the appropriate entity for privacy inquiries.
Employees and users of Glean's business customers are subject to their employer's or customer's privacy policies rather than Glean's privacy terms. Individuals seeking information about how their personal data is handled must direct inquiries to their employer or the relevant customer organization.
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