What can I do about this clause?

{'method': 'EMAIL', 'recipient': 'privacy@glean.com', 'difficulty': 'EASY', 'action_type': 'DELETE_DATA', 'instructions': 'Send an email to privacy@glean.com requesting deletion of your personal data under the CCPA. Note: if you access Glean through your employer, Glean will direct you to submit the request through your employer instead.', 'deadline_days': 45, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'State_AG', 'reason': 'California Attorney General and California Privacy Protection Agency enforce CCPA/CPRA rights for California residents, including data deletion and opt-out rights.', 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this California Residents Privacy Rights (CCPA/CPRA) clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

California Residents Privacy Rights (CCPA/CPRA) — Glean

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What it is

California residents have the right to access, delete, correct, and opt out of the sale of their personal data, but if you use Glean through your employer, you must exercise these rights through your employer rather than directly with Glean.

Consumer impact (what this means for users)

California residents using Glean through an employer cannot directly contact Glean to exercise CCPA rights — they must go through their employer first, which may delay or complicate access to their personal information.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Delete Your Data
Within 45 days
Send an email to privacy@glean.com requesting deletion of your personal data under the CCPA. Note: if you access Glean through your employer, Glean will direct you to submit the request through your employer instead.

Cross-platform context

See how other platforms handle California Residents Privacy Rights (CCPA/CPRA) and similar clauses.

Compare across platforms →

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Why it matters (compliance & risk perspective)

While California law grants robust privacy rights, Glean's B2B structure means most California employees cannot directly enforce CCPA rights against Glean and are dependent on their employer to act as intermediary.

View original clause language

If you are a California resident, you have the right to know what personal information we collect about you, the right to delete personal information we hold about you, the right to correct inaccurate personal information, the right to opt-out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your rights. To exercise these rights, please contact us at privacy@glean.com. Please note that if you interact with Glean as an employee or user of one of our business customers, you should direct your requests to that business customer.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: CCPA §1798.100 (right to know), §1798.105 (right to delete), §1798.106 (right to correct), §1798.120 (right to opt out of sale/sharing), and §1798.125 (non-discrimination) are all engaged. CPRA amendments effective January 1, 2023 expand these rights. Glean's designation as a 'service provider' under §1798.140(ag) limits its obligations to consumers directly. Enforcement authority: California Attorney General and California Privacy Protection Agency (CPPA).

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Applicable agencies

State AG

California Attorney General and California Privacy Protection Agency enforce CCPA/CPRA rights for California residents, including data deletion and opt-out rights.
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Provision details

Document information

Document

Glean Privacy Policy

Entity

Glean

Document last updated

April 29, 2026

Tracking information

First tracked

April 30, 2026

Last verified

April 30, 2026

Record ID

CA-P-004384

Document ID

CA-D-00505

Evidence Provenance

Source URL

https://www.glean.com/privacy-policy

Wayback Machine

View archived versions →

SHA-256

bf35161360eff21ce3dcd83598198afb291214ea440a7d5ff199884f65aef203

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Glean | Document: Glean Privacy Policy | Record: CA-P-004384
Captured: 2026-04-30 09:15:11 UTC | SHA-256: bf35161360eff21c…
URL: https://conductatlas.com/platform/glean/glean-privacy-policy/california-residents-privacy-rights-ccpacpra/
Accessed: May 2, 2026

Classification

Severity

Medium

California Residents Privacy Rights (CCPA/CPRA)