If Glassdoor causes you harm, the most you can recover from the company is either what you paid them in the last year or $100, whichever is more.
This analysis describes what Glassdoor's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This cap means that even if Glassdoor's actions cause significant harm, such as a data breach or unlawful account termination, your financial recovery is severely limited regardless of the actual loss suffered.
Interpretive note: Enforceability of this cap may be limited in EU/EEA and UK jurisdictions under consumer protection law and GDPR Article 82, and may face unconscionability challenges in US consumer contexts depending on jurisdiction.
For most free users who have not paid Glassdoor, the maximum recoverable amount for any harm caused by the platform is capped at $100, which may be far less than actual damages in cases involving data exposure or loss of professional opportunities.
How other platforms handle this
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WHATNOT NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORT...
In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...
Except as stated in Section L.3.b, the liability of each party, and its affiliates and licensors, for any damages arising out of or related to these Terms (i) excludes damages that are consequential, incidental, special, indirect, or exemplary damages, including lost profits, business, contracts, re...
Monitoring
Glassdoor has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 10 platforms.
"To the fullest extent permitted by law, Glassdoor's total liability to you for any claims arising out of or relating to these Terms or your use of the Services is limited to the greater of the amounts you have paid to Glassdoor in the past twelve months or one hundred US dollars ($100).— Excerpt from Glassdoor's Glassdoor Terms of Use
(1) REGULATORY LANDSCAPE: Limitation of liability clauses in consumer contracts are subject to reasonableness scrutiny in many jurisdictions. Under the UK Unfair Contract Terms Act and EU Unfair Contract Terms Directive, liability caps that effectively exclude consumers from meaningful recovery may be unenforceable. Under US law, such caps are generally enforceable in commercial contexts but may face challenge if found to be unconscionable in consumer agreements. (2) GOVERNANCE EXPOSURE: Medium. The $100 cap is particularly notable for free users who have paid nothing to Glassdoor, as the effective cap would default to $100 regardless of the nature or scale of harm. This structure may be challenged in jurisdictions where such caps are reviewed for reasonableness in consumer contracts. (3) JURISDICTION FLAGS: EU and UK users may have statutory protections that render a $100 liability cap unenforceable in cases involving negligence, data breaches, or intentional misconduct. California courts have examined the enforceability of liability caps in consumer contracts under unconscionability doctrine. The cap may also interact with GDPR Article 82, which provides data subjects a right to compensation for GDPR violations that is not easily capped by contract. (4) CONTRACT AND VENDOR IMPLICATIONS: Institutional users relying on Glassdoor for recruitment, employer branding, or data services should note that the liability cap applies broadly and may not provide adequate protection for business-critical losses. Custom contracts with Glassdoor may offer different liability terms, and procurement teams should assess this gap. (5) COMPLIANCE CONSIDERATIONS: Legal teams should evaluate whether the liability cap is consistent with GDPR Article 82 obligations, which cannot be contractually excluded for data protection violations in the EU, and whether the terms adequately disclose this limitation to users at the point of account creation.
Full compliance analysis
Regulatory citations, enforcement risk, and due diligence action items.
Free: track 1 platform + weekly digest. Watcher: 10 platforms + same-day alerts. No credit card required.
Professional Governance Intelligence
Need to monitor specific governance provisions?
Professional includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
This cap means that even if Glassdoor's actions cause significant harm, such as a data breach or unlawful account termination, your financial recovery is severely limited regardless of the actual loss suffered.
For most free users who have not paid Glassdoor, the maximum recoverable amount for any harm caused by the platform is capped at $100, which may be far less than actual damages in cases involving data exposure or loss of professional opportunities.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Glassdoor.