This analysis describes what Figma's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Customers cannot recover fees already paid or reduce their commitment mid-term, locking them into their purchase for the duration of the subscription.
Interpretive note: The canonical claim incorporates both the non-refundability and the quantity-reduction prohibition as they are closely linked propositions within a single rule; the conditional carve-out ('unless otherwise specified') is preserved in the tldr and plain_text.
The removal of the Subprocessors list link makes it less convenient for users, particularly enterprise and EU-based customers who rely on this information for data protection compliance, to verify which third parties Figma engages to process their data. While the subprocessor information may still exist on Figma's website, removing the direct link from the Terms of Service reduces accessibility and transparency. Enterprise customers and those subject to GDPR may need to contact Figma directly to access current subprocessor information.
View change record →You are bound by the quantities you purchase for the full subscription term and cannot obtain a refund for fees paid.
How other platforms handle this
Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.
No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.
Influencer shall promptly refund Whatnot a pro rata portion of any pre-paid fees for services or Deliverables not yet provided as of the effective date of termination.
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"Unless otherwise specified in these Terms, fees paid are non-refundable and quantities purchased cannot be decreased during the relevant subscription term.— Excerpt from Figma's Figma Terms of Service
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Customers cannot recover fees already paid or reduce their commitment mid-term, locking them into their purchase for the duration of the subscription.
You are bound by the quantities you purchase for the full subscription term and cannot obtain a refund for fees paid.
ConductAtlas has identified this type of provision across 180 platforms. See the full comparison.
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