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Subscription fees are stated to be non-refundable and seat quantities cannot be decreased during a subscription term. Figma reserves the right to change pricing at any time, with changes taking effect at next renewal; if mid-term price changes are applied, the customer's exclusive remedy is to terminate within 30 days and receive a pro-rata refund for unused prepaid fees. Billing credits expire after one year.
This analysis describes what Figma's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that customers cannot reduce seat quantities during a term and cannot obtain refunds except in specific circumstances. The exclusive remedy for mid-term pricing changes is termination within a 30-day window, after which the customer is bound by the new pricing. This forecloses other contractual or legal remedies for mid-term price changes under the terms as written.
Under these terms, fees paid are non-refundable and seat counts cannot be reduced during a subscription term. If Figma implements a mid-term price increase, the customer's stated exclusive remedy is to terminate within 30 days of notice and receive a pro-rata refund for the unused portion, foreclosing other remedies under the agreement for that pricing change.
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"Unless otherwise specified in these Terms, fees paid are non-refundable and quantities purchased cannot be decreased during the relevant subscription term. Any billing-related credits provided by Figma expire after 1 year, unless otherwise specified by Figma at the time of issuance. [...] Figma reserves the right to change its fees at any time. Changes to pricing that apply to an existing recurring subscription will take effect at the next order or renewal unless either party elects to not renew or Figma specifies otherwise. If Figma specifies that modifications will become effective during a then-current subscription term and Customer objects, Customer may terminate the remainder of the then-current subscription term for the affected Figma offering as its exclusive remedy. To exercise this right, Customer must notify Figma of its termination under this Section 3.6 within 30 days of the modification notice.Excerpt from Figma's Terms of Service (Superseded URL)
(1) REGULATORY LANDSCAPE: Non-refundable fee provisions in consumer subscription services engage FTC negative option regulations and state consumer protection law. California's automatic renewal law requires disclosure of refund policies. EU consumer law may impose additional refund rights that cannot be waived by contract. The exclusive remedy clause may require evaluation under applicable law to determine whether it effectively limits statutory consumer rights in certain jurisdictions. (2) GOVERNANCE EXPOSURE: Medium. The non-decreasable seat quantity during term creates operational inflexibility for enterprise customers managing headcount changes. The one-year expiration on billing credits is a financial term that requires active account management. (3) JURISDICTION FLAGS: EU consumers may have statutory withdrawal and refund rights that apply regardless of the non-refundable fee provision. California's automatic renewal law requires clear disclosure of refund policies. Customers in jurisdictions with mandatory cooling-off periods should assess their rights independent of the agreement language. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should factor the non-decreasable seat quantity into workforce planning and contract timing. The 30-day window to exercise the termination remedy for mid-term price changes is a hard deadline that should be tracked in vendor management workflows. (5) COMPLIANCE CONSIDERATIONS: Customers should establish processes to monitor Figma's pricing change notifications (delivered via email or through the platform) and ensure the 30-day termination window is tracked for any mid-term modifications. Billing credit expiration dates should be tracked to avoid forfeiture.
This provision establishes that customers cannot reduce seat quantities during a term and cannot obtain refunds except in specific circumstances. The exclusive remedy for mid-term pricing changes is termination within a 30-day window, after which the customer is bound by the new pricing. This forecloses other contractual or legal remedies for mid-term price changes under the terms as written.
Under these terms, fees paid are non-refundable and seat counts cannot be reduced during a subscription term. If Figma implements a mid-term price increase, the customer's stated exclusive remedy is to terminate within 30 days of notice and receive a pro-rata refund for the unused portion, foreclosing other remedies under the agreement for that pricing change.
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