Virtual currency (like V-Bucks) purchased in Epic Games has no real-world cash value, cannot be refunded under most circumstances, and can be lost if your account is suspended or terminated.
This analysis describes what Epic Games's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause defines Credits as a proprietary medium of exchange with restricted utility and establishes Epic's operational authority to alter the availability and characteristics of virtual goods and currency features unilaterally, which affects the stability of user holdings and content access.
The removal of this provision from the explicit terms list may indicate changes to refund policies or virtual currency handling, though this is not reflected in the current version data.
View full change record →Real money you convert into virtual currency in Epic games is generally non-refundable and has no monetary value outside the game; if your account is banned for any reason, including suspected cheating, you forfeit all virtual currency balances. You may request a refund by contacting Epic Games Support at epicgames.com/customer-service in limited circumstances.
How other platforms handle this
For subscribers and purchasers of Virtual Items residing in the Republic of Korea: in accordance with local law, you are entitled to a full refund of your subscription and/or unused Virtual Items during the 7 days following the purchase.
If you are on a paid subscription and we discontinue the Service you are using during your subscription...if we're unable to do so, we will provide you a pro-rata refund of fees prepaid for the remaining period of your subscription.
The refund will cover the relevant subscription fee prorated from the date you request cancellation to the end of the relevant subscription period you have paid for.
"CREDITS ARE NOT THE SAME AS CASH, GIFT CARDS, OR BANK ACCOUNTS AND CANNOT BE EXCHANGED FOR REAL CURRENCY OR OTHER ITEMS OUTSIDE THE EPIC ECOSYSTEM. The features, pricing, availability, and functionality of Credits and other In-Game Content may change at any time without notice, to the fullest extent authorized by law. Epic does not guarantee continued access to specific In-Game Content and is not liable for modification, deletion, or unavailability.Excerpt from Epic Games's Terms of Service
Virtual currency practices are subject to FTC scrutiny regarding deceptive pricing, and several state AGs have pursued actions related to loot box mechanics and virtual currency; the lack of refund rights for virtual currency may …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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The clause defines Credits as a proprietary medium of exchange with restricted utility and establishes Epic's operational authority to alter the availability and characteristics of virtual goods and currency features unilaterally, which affects the stability of user holdings and content access.
Real money you convert into virtual currency in Epic games is generally non-refundable and has no monetary value outside the game; if your account is banned for any reason, including suspected cheating, you forfeit all virtual currency balances. You may request a refund by contacting Epic Games Support at epicgames.com/customer-service in limited circumstances.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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