Virtual currency (like V-Bucks) purchased in Epic Games has no real-world cash value, cannot be refunded under most circumstances, and can be lost if your account is suspended or terminated.
This analysis describes what Epic Games's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause defines Credits as a proprietary medium of exchange with restricted utility and establishes Epic's operational authority to alter the availability and characteristics of virtual goods and currency features unilaterally, which affects the stability of user holdings and content access.
The removal of this provision from the explicit terms list may indicate changes to refund policies or virtual currency handling, though this is not reflected in the current version data.
View full change record →Real money you convert into virtual currency in Epic games is generally non-refundable and has no monetary value outside the game; if your account is banned for any reason, including suspected cheating, you forfeit all virtual currency balances. You may request a refund by contacting Epic Games Support at epicgames.com/customer-service in limited circumstances.
How other platforms handle this
Skillshare has no obligation to consider or grant refund requests, including (i) for subscription plans purchased with a 7-day or longer free trial; or (ii) that otherwise do not follow our Refund Policy. To the extent permissible under applicable law, you are entitled to, at most, one refund only.
EXCEPT AS REQUIRED BY APPLICABLE LAW, WE DO NOT REFUND OR CREDIT FOR PARTIALLY USED SUBSCRIPTION TERMS AND/OR BILLING PERIODS, ALTHOUGH WE MAY PROVIDE SUCH REFUNDS OR CREDITS ON A CASE-BY-CASE BASIS IN OUR SOLE AND ABSOLUTE DISCRETION. IF YOUR SUBSCRIPTION IS CANCELED DUE TO FAILED ATTEMPTS TO CHARG...
PayPal Seller Protection may cover you for the full amount of the payment and waive the chargeback fee if you lose a chargeback... but only if the item category is not on the list of items ineligible for Seller Protection and the payment is a personal transaction or a non-personal transaction.
Monitoring
Epic Games has changed this document before.
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"CREDITS ARE NOT THE SAME AS CASH, GIFT CARDS, OR BANK ACCOUNTS AND CANNOT BE EXCHANGED FOR REAL CURRENCY OR OTHER ITEMS OUTSIDE THE EPIC ECOSYSTEM. The features, pricing, availability, and functionality of Credits and other In-Game Content may change at any time without notice, to the fullest extent authorized by law. Epic does not guarantee continued access to specific In-Game Content and is not liable for modification, deletion, or unavailability.— Excerpt from Epic Games's Epic Games Terms of Service
Virtual currency practices are subject to FTC scrutiny regarding deceptive pricing, and several state AGs have pursued actions related to loot box mechanics and virtual currency; the lack of refund rights for virtual currency may also conflict with EU consumer rights directives and UK regulations.
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The clause defines Credits as a proprietary medium of exchange with restricted utility and establishes Epic's operational authority to alter the availability and characteristics of virtual goods and currency features unilaterally, which affects the stability of user holdings and content access.
Real money you convert into virtual currency in Epic games is generally non-refundable and has no monetary value outside the game; if your account is banned for any reason, including suspected cheating, you forfeit all virtual currency balances. You may request a refund by contacting Epic Games Support at epicgames.com/customer-service in limited circumstances.
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