Virtual currency (like V-Bucks) purchased in Epic Games has no real-world cash value, cannot be refunded under most circumstances, and can be lost if your account is suspended or terminated.
This analysis describes what Epic Games's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause defines Credits as a proprietary medium of exchange with restricted utility and establishes Epic's operational authority to alter the availability and characteristics of virtual goods and currency features unilaterally, which affects the stability of user holdings and content access.
Real money you convert into virtual currency in Epic games is generally non-refundable and has no monetary value outside the game; if your account is banned for any reason, including suspected cheating, you forfeit all virtual currency balances. You may request a refund by contacting Epic Games Support at epicgames.com/customer-service in limited circumstances.
How other platforms handle this
While we investigate your dispute, in our sole discretion, we may provide a temporary refund. This will allow you to access the funds while your case is under review. If the dispute is resolved in your favor, this refund will become permanent. If the dispute is not resolved in your favor, the refund...
Skillshare has no obligation to consider or grant refund requests, including (i) for subscription plans purchased with a 7-day or longer free trial; or (ii) that otherwise do not follow our Refund Policy. To the extent permissible under applicable law, you are entitled to, at most, one refund only.
YOU, THE BUYER, MAY CANCEL YOUR SUBSCRIPTION, WITHOUT PENALTY OR OBLIGATION, AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY FOLLOWING THE DATE YOU SUBSCRIBED (EXCLUDING SUNDAYS AND HOLIDAYS).
Monitoring
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"CREDITS ARE NOT THE SAME AS CASH, GIFT CARDS, OR BANK ACCOUNTS AND CANNOT BE EXCHANGED FOR REAL CURRENCY OR OTHER ITEMS OUTSIDE THE EPIC ECOSYSTEM. The features, pricing, availability, and functionality of Credits and other In-Game Content may change at any time without notice, to the fullest extent authorized by law. Epic does not guarantee continued access to specific In-Game Content and is not liable for modification, deletion, or unavailability.— Excerpt from Epic Games's Epic Games Terms of Service
Virtual currency practices are subject to FTC scrutiny regarding deceptive pricing, and several state AGs have pursued actions related to loot box mechanics and virtual currency; the lack of refund rights for virtual currency may also conflict with EU consumer rights directives and UK regulations.
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The clause defines Credits as a proprietary medium of exchange with restricted utility and establishes Epic's operational authority to alter the availability and characteristics of virtual goods and currency features unilaterally, which affects the stability of user holdings and content access.
Real money you convert into virtual currency in Epic games is generally non-refundable and has no monetary value outside the game; if your account is banned for any reason, including suspected cheating, you forfeit all virtual currency balances. You may request a refund by contacting Epic Games Support at epicgames.com/customer-service in limited circumstances.
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