Provision record
ElevenLabs · ElevenLabs Usage Policy · View original document ↗

Refunds from ElevenLabs to Reseller only not to user directly

High severity Explicit document language Common · 178 of 352 platforms
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This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Leonardo AI Medium

If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you.

Runway Medium

we do not provide price protection or refunds in the event of a price drop or promotional offering.

Writer Medium

We reserve the right to issue refunds, credits, or discounts at our sole discretion. If we issue a refund, credit, or discount, we are under no obligation to issue the same or similar refund in the future...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Any refund, payments, or credits which ElevenLabs must provide to you in accordance with the terms of this Agreement will be provided by ElevenLabs to Reseller, and you acknowledge that you must seek such refunds...from Reseller only.

Excerpt from ElevenLabs's Usage Policy

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
ElevenLabs Usage Policy
Entity
ElevenLabs
Document last updated
May 11, 2026
Tracking information
First tracked
May 20, 2026
Last verified
May 20, 2026
Record ID
CA-P-062707
Document ID
CA-D-00779
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c22a8e09fd253679e9bab777b9e8363a6f7f4adf06fce6de3894d69af7fce2fb
Analysis generated
May 20, 2026 20:38 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: ElevenLabs
Document: ElevenLabs Usage Policy
Record ID: CA-P-062707
Captured: 2026-05-20 20:38:19 UTC
SHA-256: c22a8e09fd253679…
URL: https://conductatlas.com/platform/elevenlabs/elevenlabs-usage-policy/provision/CA-P-062707/refunds-from-elevenlabs-to-reseller-only-not-to-user-directly/
Accessed: Aug. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does ElevenLabs's Refunds from ElevenLabs to Reseller only not to user directly clause do?

The clause states: “Any refund, payments, or credits which ElevenLabs must provide to you in accordance with the terms of this Agreement will be provided by ElevenLabs to Reseller, and you acknowledge that you must seek such refunds...from Reseller only.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.

Is ConductAtlas affiliated with ElevenLabs?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ElevenLabs.