This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
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For subscribers residing in Germany: You may terminate your subscription after it has renewed with a notice period of one month. Your right to terminate for cause remains unaffected.
You will also forfeit any service or referral credits and unredeemed benefits of the subscription upon cancellation.
In the event of such a termination by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination.
"Unused Prepaid Credits are not refundable upon Account suspension or termination.Excerpt from ElevenLabs's Usage Policy
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The clause states: “Unused Prepaid Credits are not refundable upon Account suspension or termination.”
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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