ElevenLabs states its services are not directed at children under 13 and that it does not knowingly collect personal information from children under 13, with a remediation commitment to delete such data if collected.
This analysis describes what ElevenLabs's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes ElevenLabs' COPPA compliance posture for U.S. users. The absence of a higher age threshold (such as 16 for GDPR purposes) may be relevant for EU/EEA compliance where member states may set the digital age of consent between 13 and 16.
Removed reference to parental consent in the condition for deletion and changed 'become aware' to 'learn,' weakening the notification standard.
View full change record →Under this clause, ElevenLabs does not knowingly collect personal data from users under 13 and commits to deletion if such collection is identified. EU/EEA users should note that applicable age thresholds for digital consent may be higher under national implementations of GDPR.
How other platforms handle this
The Service is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your cons...
Our Services are not directed to children under 13. If you learn that anyone younger than 13 has unlawfully provided us with personal data, please contact us at privacy@medium.com.
To access and use the Services, you must be at least the age of majority in the state, province, or territory where you live or at least 18 years of age. If you are under the age of 13, you may not use the Services and you should not be visiting the Sites or using the Services.
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"Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.— Excerpt from ElevenLabs's ElevenLabs Privacy Policy
(1) REGULATORY LANDSCAPE: This provision engages COPPA, enforced by the FTC, which applies to online services directed at children under 13 or where operators have actual knowledge of collection from children under 13. GDPR Article 8 sets the digital age of consent at 16 by default, though member states may lower it to 13. The FTC is the primary enforcement authority for COPPA in the United States. (2) GOVERNANCE EXPOSURE: Low for a general adult-directed platform. If ElevenLabs' platform features are accessible to minors above 13 but below 16 in EU member states with a 16-year consent threshold, additional parental consent mechanisms may be required under national law. (3) JURISDICTION FLAGS: United States COPPA applies to users under 13. EU/EEA member state implementations of GDPR Article 8 may set higher age thresholds for digital consent. The UK Children's Code (Age Appropriate Design Code) imposes additional obligations for services likely to be accessed by under-18 users. (4) CONTRACT AND VENDOR IMPLICATIONS: Platform operators and developers building on ElevenLabs' API should ensure their own age verification and consent mechanisms are consistent with applicable law if their platforms may be accessed by minors. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should assess whether ElevenLabs' platform is likely to be accessed by minors in EU jurisdictions where the digital age of consent is higher than 13, and whether additional consent mechanisms are required. UK Children's Code applicability should be assessed if ElevenLabs' services may be likely to be accessed by UK users under 18.
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This provision establishes ElevenLabs' COPPA compliance posture for U.S. users. The absence of a higher age threshold (such as 16 for GDPR purposes) may be relevant for EU/EEA compliance where member states may set the digital age of consent between 13 and 16.
Under this clause, ElevenLabs does not knowingly collect personal data from users under 13 and commits to deletion if such collection is identified. EU/EEA users should note that applicable age thresholds for digital consent may be higher under national implementations of GDPR.
ConductAtlas has identified this type of provision across 11 platforms. See the full comparison.
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