eBay · eBay User Agreement

Limitation of Liability

High severity
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Why it matters

Even if eBay's actions cause you significant financial harm, you may only recover a small amount equivalent to the fees you paid — potentially far less than your actual losses.

Consumer impact

eBay's User Agreement significantly limits consumers' legal remedies by requiring binding arbitration and prohibiting class action lawsuits, meaning disputes must generally be resolved individually through a private arbitrator rather than in court. eBay also reserves the right to hold funds, suspend accounts, and monitor communications, which can materially affect sellers' financial access and privacy. You can opt out of the mandatory arbitration clause by sending written notice to eBay within 30 days of accepting the agreement, as described in Section 19.B.9.

Applicable agencies

  • FTC
    The FTC can investigate liability limitation clauses as potentially unfair or deceptive practices that undermine consumer remedies.
    File a complaint →
  • State AG
    State attorneys general can challenge liability limitation clauses under state consumer protection statutes, particularly where they are applied against individual consumers.
    File a complaint →

Provision details

Document information
Document
eBay User Agreement
Entity
eBay
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001358
Document ID
CA-D-00255
Evidence Provenance
Source URL
Wayback Machine
SHA-256
23e23b3100daba516f6e72842f03caf3344c484ae8a50a5e3e9c444fcaa57435
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: eBay | Document: eBay User Agreement | Record: CA-P-001358
Captured: 2026-03-20 11:29:32 UTC | SHA-256: 23e23b3100daba51…
URL: https://conductatlas.com/platform/ebay/ebay-user-agreement/limitation-of-liability/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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