This analysis describes what Duolingo's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who cancel mid-period or make in-app purchases have no contractual right to a refund, leaving them dependent on local consumer protection law for any recovery.
Users cannot obtain refunds or credits from Duolingo for Virtual Items or unused membership time unless local law mandates it.
How other platforms handle this
For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.
We will issue a refund within three Business Days of receiving your request, provided that the funds have not been picked up by the designated recipient prior to our receipt of your request for a refund.
No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.
Monitoring
Duolingo has changed this document before.
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"All payments are nonrefundable and there are no refunds or credits for Virtual Items or partially used membership periods, unless otherwise required by the law in your jurisdiction.— Excerpt from Duolingo's Duolingo Terms of Service
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Users who cancel mid-period or make in-app purchases have no contractual right to a refund, leaving them dependent on local consumer protection law for any recovery.
Users cannot obtain refunds or credits from Duolingo for Virtual Items or unused membership time unless local law mandates it.
ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Duolingo.