The agreement caps Dropbox's total liability to users at the greater of $20 USD or the total amount paid under the user's current service plan, with explicit carve-outs for fraud, fraudulent misrepresentation, and EU consumer protections.
This analysis describes what Dropbox's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a monetary ceiling on Dropbox's liability for claims arising from service failures or data loss. The $20 USD floor is particularly relevant for users on free plans, where no fees have been paid. The provision acknowledges that it does not apply to EU consumers where prohibited by applicable law.
Under this clause, Dropbox's financial liability for service failures, data loss, or breach of contract is limited to the greater of $20 USD or the total amount paid under the user's current plan. Free-tier users are subject to the $20 USD floor. EU consumers and users in jurisdictions that prohibit such limitations retain applicable statutory protections.
Cross-platform context
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Compare across platforms →"OTHER THAN FOR THE TYPES OF LIABILITY WE CANNOT LIMIT BY LAW (AS DESCRIBED IN THIS SECTION), WE LIMIT OUR LIABILITY TO YOU TO THE GREATER OF $20 USD OR 100% OF ANY AMOUNT YOU'VE PAID UNDER YOUR CURRENT SERVICE PLAN WITH DROPBOX. THIS PROVISION DOES NOT APPLY TO EU CONSUMERS WHERE PROHIBITED BY APPLICABLE LAW.Excerpt from Dropbox's Terms of Service
1) REGULATORY LANDSCAPE: Liability cap provisions in consumer contracts engage EU consumer protection directives and UK Consumer Rights Act provisions that prohibit exclusion of liability for negligence causing personal injury or death, and limit exclusions …
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This provision establishes a monetary ceiling on Dropbox's liability for claims arising from service failures or data loss. The $20 USD floor is particularly relevant for users on free plans, where no fees have been paid. The provision acknowledges that it does not apply to EU consumers where prohibited by applicable law.
Under this clause, Dropbox's financial liability for service failures, data loss, or breach of contract is limited to the greater of $20 USD or the total amount paid under the user's current plan. Free-tier users are subject to the $20 USD floor. EU consumers and users in jurisdictions that prohibit such limitations retain applicable statutory protections.
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