“The Merchant is solely liable and responsible for all communications initiated or sent by the Merchant to you.”
This analysis describes what DoorDash's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
DoorDash expressly shifts all liability for Merchant-originated communications away from itself and onto the Merchant, meaning users cannot hold DoorDash responsible for such communications.
If a Merchant sends you communications, DoorDash bears no liability or responsibility for them—only the Merchant does.
How other platforms handle this
YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY (INCLUDING ANY COMPUTER SYSTEM OR MOBILE DEVICE USED IN CONNECTION WITH OUR SERVICES), OR THE LOSS OF DATA THAT MAY RESULT FROM THE USE OF OUR SERVICES
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"The Merchant is solely liable and responsible for all communications initiated or sent by the Merchant to you.Excerpt from DoorDash's Privacy Policy
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DoorDash expressly shifts all liability for Merchant-originated communications away from itself and onto the Merchant, meaning users cannot hold DoorDash responsible for such communications.
If a Merchant sends you communications, DoorDash bears no liability or responsibility for them—only the Merchant does.
ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.
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