DoorDash · DoorDash Privacy Policy · View original document ↗

Merchant Solely Liable for Communications to Users

High severity High confidence Explicitdocumentlanguage Common · 289 of 352 platforms
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This analysis describes what DoorDash's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

DoorDash expressly shifts all liability for Merchant-originated communications away from itself and onto the Merchant, meaning users cannot hold DoorDash responsible for such communications.

Consumer impact (what this means for users)

If a Merchant sends you communications, DoorDash bears no liability or responsibility for them—only the Merchant does.

How other platforms handle this

ActiveCampaign Medium

You acknowledge and agree that your interactions with third parties providing Third Party Content are solely between you and such third parties, and that ActiveCampaign has no responsibility or liability for any Third Party Content.

Datadog Medium

Datadog will not be responsible for failures to fulfill any obligations due to causes beyond its control.

Instacart Medium

We are not responsible or liable if you or anyone else fails to obtain proper consent or authorization from a Recipient.

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▸ View Original Clause Language DOCUMENT RECORD
"
The Merchant is solely liable and responsible for all communications initiated or sent by the Merchant to you.

— Excerpt from DoorDash's DoorDash Privacy Policy

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
DoorDash Privacy Policy
Entity
DoorDash
Document last updated
May 5, 2026
Tracking information
First tracked
May 12, 2026
Last verified
May 12, 2026
Record ID
CA-P-025422
Document ID
CA-D-00134
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
36c24e9e80c20d02c0f6b7f63328244e08d914ed4a197c9cb9f052fe46da8132
Analysis generated
May 12, 2026 05:01 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DoorDash
Document: DoorDash Privacy Policy
Record ID: CA-P-025422
Captured: 2026-05-12 05:01:26 UTC
SHA-256: 36c24e9e80c20d02…
URL: https://conductatlas.com/platform/doordash/doordash-privacy-policy/provision/CA-P-025422/merchant-solely-liable-for-communications-to-users/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does DoorDash's Merchant Solely Liable for Communications to Users clause do?

DoorDash expressly shifts all liability for Merchant-originated communications away from itself and onto the Merchant, meaning users cannot hold DoorDash responsible for such communications.

How does this clause affect you?

If a Merchant sends you communications, DoorDash bears no liability or responsibility for them—only the Merchant does.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 289 platforms. See the full comparison.

Is ConductAtlas affiliated with DoorDash?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DoorDash.