“Any communications you send to this Internet site or otherwise to Delta Air Lines by electronic mail, with the exception of personally identifiable information, are on a non-confidential basis...”
This analysis describes what Delta Airlines's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users cannot expect Delta Airlines to keep the substance of their electronic communications confidential, unless those communications contain personally identifiable information.
The updated terms establish that if you use any third-party AI assistant, automated agent, or software to book, modify, or manage your Delta reservations, you assume all risk and remain fully responsible for that agent's actions. Delta disclaims liability for any loss, damage, error, unauthorized transaction, or data misuse by the third-party agent, and reserves the right to refuse to recognize or interact with any such agent. You also agree to indemnify Delta against any claims arising from your use of a third-party agent. This means if an AI assistant makes an error, causes a data breach, or performs an unauthorized transaction on your behalf, Delta is not liable and you may face legal or financial consequences.
View change record →The updated terms establish new restrictions on how the Delta website may be accessed and used. The terms now explicitly prohibit automated access via bots, crawlers, scrapers, or similar tools without Delta's written permission, and ban reproduction, republication, downloading, reverse engineering, or commercial use of any site content. The terms define violations of these restrictions as 'Unauthorized Use' and require that any dispute arising from unauthorized use be resolved under Georgia law and in Georgia federal or state courts. Travel agencies and agents must now hold ARC or IATA accreditation to access booking functions. You can review Delta's full Terms of Use to understand which specific activities are prohibited and what constitutes unauthorized use under the updated language.
View change record →Electronic communications you send to Delta Airlines or its website are not confidential, except to the extent they contain personally identifiable information.
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"Any communications you send to this Internet site or otherwise to Delta Air Lines by electronic mail, with the exception of personally identifiable information, are on a non-confidential basis...Excerpt from Delta Airlines's Delta Terms of Use
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Users cannot expect Delta Airlines to keep the substance of their electronic communications confidential, unless those communications contain personally identifiable information.
Electronic communications you send to Delta Airlines or its website are not confidential, except to the extent they contain personally identifiable information.
ConductAtlas has identified this type of provision across 273 platforms. See the full comparison.
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