Delta revised its Terms of Use to expand restrictions on who may access the site and what they may do with it. Previously, the terms prohibited unauthorized agents from purchasing or reselling services; the updated language now specifies that only authorized Delta agents, ARC-accredited, or IATA-accredited travel agents may do so, and adds a broad prohibition on automated access (crawlers, scrapers, bots), content reproduction, reverse engineering, and commercial use of site content. The terms also establish that violations constitute 'Unauthorized Use' and introduce mandatory Georgia state law and exclusive federal/state court jurisdiction for disputes arising from such unauthorized use.
Automated service providers and aggregators: If you operate a bot, scraper, or automated tool that accesses Delta's website, you must get Delta's written permission first or you violate the terms.
Content users and aggregators: You cannot copy, republish, sell, or use any content from Delta's website for commercial purposes without permission.
Travel agencies and agents: Travel agencies and agents must now hold ARC or IATA accreditation to book flights or manage existing reservations on Delta's site.
All users: If Delta claims you violated the terms, any lawsuit must be filed in Georgia courts under Georgia law, not in your home state or federal court.
The updated terms establish new restrictions on how the Delta website may be accessed and used. The terms now explicitly prohibit automated access via bots, crawlers, scrapers, or similar tools without Delta's written permission, and ban reproduction, republication, downloading, reverse engineering, or commercial use of any site content. The terms define violations of these restrictions as 'Unauthorized Use' and require that any dispute arising from unauthorized use be resolved under Georgia law and in Georgia federal or state courts. Travel agencies and agents must now hold ARC or IATA accreditation to access booking functions. You can review Delta's full Terms of Use to understand which specific activities are prohibited and what constitutes unauthorized use under the updated language.
→ Review the updated Terms of Use to understand which activities are prohibited under the 'Unauthorized Use' definition.
→ If you operate an automated tool, scraper, or aggregation service that accesses Delta's website, contact Delta to request express written permission before continuing to use automated access.
Prohibits crawlers, bots, spiders, scrapers, and automated tools from accessing the site without express written permission from Delta.
Prohibits reproduction, republication, downloading, reverse engineering, selling, reselling, or commercial use of any site content without permission.
Clarifies that only authorized Delta agents, ARC-accredited, or IATA-accredited travel agents or agencies may access booking functions.
This change record describes what was added, removed, or modified in the document. Analysis reflects what the updated agreement states or permits. It does not constitute a legal determination about enforceability. Applicability may vary by jurisdiction. Methodology
Wording edits to this record that do not change what it claims. Changes to a claim are published as corrections.
Delta expanded its acceptable-use policy to explicitly prohibit automated access, content scraping, and commercial reproduction of site content, and introduced mandatory Georgia jurisdiction for unauthorized-use disputes. The change does not appear to implicate GDPR, CCPA, …
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