“under no circumstances may you access or use the site to purchase, sell, resell, or otherwise act as any third-party's agent in purchasing, selling, or transferring any of the services or products...”
This analysis describes what Delta Airlines's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users who act as brokers or agents for others—such as ticket resellers—are expressly prohibited from using the site for those transactions.
The updated terms establish that if you use any third-party AI assistant, automated agent, or software to book, modify, or manage your Delta reservations, you assume all risk and remain fully responsible for that agent's actions. Delta disclaims liability for any loss, damage, error, unauthorized transaction, or data misuse by the third-party agent, and reserves the right to refuse to recognize or interact with any such agent. You also agree to indemnify Delta against any claims arising from your use of a third-party agent. This means if an AI assistant makes an error, causes a data breach, or performs an unauthorized transaction on your behalf, Delta is not liable and you may face legal or financial consequences.
View change record →The updated terms establish new restrictions on how the Delta website may be accessed and used. The terms now explicitly prohibit automated access via bots, crawlers, scrapers, or similar tools without Delta's written permission, and ban reproduction, republication, downloading, reverse engineering, or commercial use of any site content. The terms define violations of these restrictions as 'Unauthorized Use' and require that any dispute arising from unauthorized use be resolved under Georgia law and in Georgia federal or state courts. Travel agencies and agents must now hold ARC or IATA accreditation to access booking functions. You can review Delta's full Terms of Use to understand which specific activities are prohibited and what constitutes unauthorized use under the updated language.
View change record →You may not use Delta Airlines' website to purchase, sell, resell, or act as anyone else's agent in purchasing, selling, or transferring services or products.
How other platforms handle this
Assist or permit any persons in engaging in any of the activities described above
We kindly request you do not disclose certain Data, such as passwords, credit card numbers, PINs or other confidential data during your use of our Services.
You may not use our Services in any manner that infringes the rights of any third party.
"under no circumstances may you access or use the site to purchase, sell, resell, or otherwise act as any third-party's agent in purchasing, selling, or transferring any of the services or products...Excerpt from Delta Airlines's Delta Terms of Use
Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
Users who act as brokers or agents for others—such as ticket resellers—are expressly prohibited from using the site for those transactions.
You may not use Delta Airlines' website to purchase, sell, resell, or act as anyone else's agent in purchasing, selling, or transferring services or products.
ConductAtlas has identified this type of provision across 272 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Delta Airlines.