“you may access and use this site only for: (a) your personal use for non-commercial purposes, or (b) your use in the scope of your employment on behalf of your employer...”
This analysis describes what Delta Airlines's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Any site use that falls outside personal non-commercial purposes or employer-authorized employment use is not permitted under the terms.
The updated terms establish that if you use any third-party AI assistant, automated agent, or software to book, modify, or manage your Delta reservations, you assume all risk and remain fully responsible for that agent's actions. Delta disclaims liability for any loss, damage, error, unauthorized transaction, or data misuse by the third-party agent, and reserves the right to refuse to recognize or interact with any such agent. You also agree to indemnify Delta against any claims arising from your use of a third-party agent. This means if an AI assistant makes an error, causes a data breach, or performs an unauthorized transaction on your behalf, Delta is not liable and you may face legal or financial consequences.
View change record →The updated terms establish new restrictions on how the Delta website may be accessed and used. The terms now explicitly prohibit automated access via bots, crawlers, scrapers, or similar tools without Delta's written permission, and ban reproduction, republication, downloading, reverse engineering, or commercial use of any site content. The terms define violations of these restrictions as 'Unauthorized Use' and require that any dispute arising from unauthorized use be resolved under Georgia law and in Georgia federal or state courts. Travel agencies and agents must now hold ARC or IATA accreditation to access booking functions. You can review Delta's full Terms of Use to understand which specific activities are prohibited and what constitutes unauthorized use under the updated language.
View change record →Your use of Delta Airlines' website is restricted to personal non-commercial purposes or use within your employment scope on behalf of your employer.
How other platforms handle this
Discounts provided through the ID.me verification program are for the personal use of the verified individual only. These discounts are non-transferable and may not be used to purchase products for others...
You may not use our Services in any manner that infringes the rights of any third party.
You shall not distribute on or through this Web Site any Postings containing any advertising, promotion, solicitation for goods, services or funds or solicitation for others to become members of any enterprise...
"you may access and use this site only for: (a) your personal use for non-commercial purposes, or (b) your use in the scope of your employment on behalf of your employer...Excerpt from Delta Airlines's Delta Terms of Use
Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
Any site use that falls outside personal non-commercial purposes or employer-authorized employment use is not permitted under the terms.
Your use of Delta Airlines' website is restricted to personal non-commercial purposes or use within your employment scope on behalf of your employer.
ConductAtlas has identified this type of provision across 272 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Delta Airlines.