The agreement assigns full responsibility to the account holder for all activity occurring under their account, including activity by third parties granted access. Account holders must notify DeepL promptly of any unauthorized access.
This analysis describes what DeepL's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision places operational and financial responsibility for account activity on the subscriber regardless of whether the activity was authorized by the subscriber. For business accounts using team or API access features, this creates a due diligence obligation to monitor and control third-party access.
New provision shifts liability for account breaches and unauthorized use to customers and exempts DeepL from responsibility for damages resulting from credential mismanagement.
View full change record →Under this clause, subscribers are responsible for all account activity, including unauthorized use by third parties who gained access through the subscriber's credentials. The agreement states that DeepL is not liable for losses resulting from a subscriber's failure to maintain credential security.
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"You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify DeepL immediately of any unauthorized use of your account. DeepL shall not be liable for any loss or damage arising from your failure to comply with this requirement.— Excerpt from DeepL's DeepL Terms and Conditions
(1) REGULATORY LANDSCAPE: Account responsibility clauses engage consumer protection frameworks where unauthorized account activity may intersect with payment dispute rights under applicable banking or payment services regulation. For EU subscribers, the Payment Services Directive (PSD2) provides certain protections against unauthorized payment transactions that may interact with this contractual responsibility allocation. GDPR obligations regarding access control and data security may also be relevant for business account holders processing personal data through DeepL services. (2) GOVERNANCE EXPOSURE: Low to Medium. Account responsibility provisions are standard in SaaS agreements. The primary compliance exposure arises for enterprise customers who grant team or API access and must ensure their internal access management practices are consistent with the responsibility allocation in these terms. (3) JURISDICTION FLAGS: EU member states, under PSD2 and national consumer protection frameworks, may provide statutory protections that limit the extent to which account holders can be held responsible for unauthorized third-party activity in consumer contexts. US state consumer protection and electronic transaction statutes may similarly constrain this responsibility allocation. (4) CONTRACT AND VENDOR IMPLICATIONS: Procurement teams deploying DeepL for organizational use should assess whether their internal access control policies are adequate to satisfy the account responsibility standard established by this clause, and should ensure that employee offboarding procedures include credential revocation. (5) COMPLIANCE CONSIDERATIONS: Organizations using DeepL API or team accounts should implement access logging, credential rotation policies, and prompt notification procedures consistent with the immediate reporting obligation established in this clause.
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This provision places operational and financial responsibility for account activity on the subscriber regardless of whether the activity was authorized by the subscriber. For business accounts using team or API access features, this creates a due diligence obligation to monitor and control third-party access.
Under this clause, subscribers are responsible for all account activity, including unauthorized use by third parties who gained access through the subscriber's credentials. The agreement states that DeepL is not liable for losses resulting from a subscriber's failure to maintain credential security.
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