Datadog · Datadog Privacy Policy · View original document ↗

Controller vs. Processor Distinction for Customer Platform Data

Medium severity High confidence Explicitdocumentlanguage Unique · 0 of 325 platforms
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This analysis describes what Datadog's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This distinction allocates data processing responsibility between Datadog and its customers under data protection frameworks. It clarifies that Datadog's data handling practices are governed by customer instructions rather than by direct relationship between Datadog and end users, establishing the contractual basis for processor obligations.

Consumer impact (what this means for users)

Users of Datadog's customers' services are directed to address data processing inquiries with the customer organization rather than with Datadog directly. The terms establish that the customer, not Datadog, determines how personal data is processed and used within the platform.

How other platforms handle this

Smartsheet Medium

When we provide the Service to our customers, we act as a data processor on behalf of those customers. Our customers are the data controllers, meaning that they determine the purposes and means of the processing of personal data that is submitted into the Service. If you are an end user of a custome...

LinkedIn Medium

If you are in the 'Designated Countries', LinkedIn Ireland Unlimited Company ('LinkedIn Ireland') will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services. If you are outside of the Designated Countries, LinkedIn Corporation will ...

DocuSign Medium

When our business customers use certain Services, we generally process and store limited personal information on their behalf as a data processor. For certain products such as Docusign's Contract Lifecycle Management (CLM) and Identity products, we may act as a processor and as a controller in certa...

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▸ View Original Clause Language DOCUMENT RECORD
"
When we process data on behalf of our customers as part of providing our Services, we act as a data processor and our customers act as data controllers. In these circumstances, our customers determine the purposes and means of the processing of personal data. If you are a user of one of our customer's services, please contact that customer regarding how they process your personal data.

— Excerpt from Datadog's Datadog Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union

Provision details

Document information
Document
Datadog Privacy Policy
Entity
Datadog
Document last updated
May 5, 2026
Tracking information
First tracked
May 9, 2026
Last verified
May 12, 2026
Record ID
CA-P-007735
Document ID
CA-D-00546
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
eea29f87df222810bb333ab93ed605ef0943fbe961b1c1ead1455f6cdf47ce71
Analysis generated
May 9, 2026 22:15 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Datadog
Document: Datadog Privacy Policy
Record ID: CA-P-007735
Captured: 2026-05-09 22:15:28 UTC
SHA-256: eea29f87df222810…
URL: https://conductatlas.com/platform/datadog/datadog-privacy-policy/controller-vs-processor-distinction-for-customer-platform-data/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Datadog's Controller vs. Processor Distinction for Customer Platform Data clause do?

This distinction allocates data processing responsibility between Datadog and its customers under data protection frameworks. It clarifies that Datadog's data handling practices are governed by customer instructions rather than by direct relationship between Datadog and end users, establishing the contractual basis for processor obligations.

How does this clause affect you?

Users of Datadog's customers' services are directed to address data processing inquiries with the customer organization rather than with Datadog directly. The terms establish that the customer, not Datadog, determines how personal data is processed and used within the platform.

Is ConductAtlas affiliated with Datadog?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Datadog.