Craigslist · Craigslist Terms of Use · View original document ↗

Fees are non-refundable including moderated posts

High severity High confidence Explicitdocumentlanguage Common · 179 of 352 platforms
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This analysis describes what Craigslist's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users bear the full financial cost of fees even when Craigslist's own moderation actions prevent the post from appearing or performing as intended.

Consumer impact (what this means for users)

Fees you pay to Craigslist will not be refunded under any circumstances, including if Craigslist moderates your post by removing, delaying, omitting, re-categorizing, or re-ranking it.

How other platforms handle this

Instacart Medium

Service fees are generally not refundable for returned items. If your order is refunded, we may issue a refund, replacement, or credit at our discretion.

Upwork Medium

No refunds of fees already paid will be given. Clients may opt out of the Direct Contract program or cancel a Service Contract...however Upwork will not refund any fees for Service Contracts that were considered active at any time in the month prior to the charge.

Whatnot Medium

Influencer shall promptly refund Whatnot a pro rata portion of any pre-paid fees for services or Deliverables not yet provided as of the effective date of termination.

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▸ View Original Clause Language DOCUMENT RECORD
"
Fees are non-refundable, even for posts we remove, delay, omit, re-categorize, re-rank, or otherwise moderate.

— Excerpt from Craigslist's Craigslist Terms of Use

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Craigslist Terms of Use
Entity
Craigslist
Document last updated
May 5, 2026
Tracking information
First tracked
April 18, 2026
Last verified
May 11, 2026
Record ID
CA-P-035914
Document ID
CA-D-00287
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
80f85263c430b95f91b78125e0dbb2505055453e668ec19eefe4b53b64a4af6b
Analysis generated
April 18, 2026 11:49 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Craigslist
Document: Craigslist Terms of Use
Record ID: CA-P-035914
Captured: 2026-04-18 11:49:41 UTC
SHA-256: 80f85263c430b95f…
URL: https://conductatlas.com/platform/craigslist/craigslist-terms-of-use/provision/CA-P-035914/fees-are-non-refundable-including-moderated-posts/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Craigslist's Fees are non-refundable including moderated posts clause do?

Users bear the full financial cost of fees even when Craigslist's own moderation actions prevent the post from appearing or performing as intended.

How does this clause affect you?

Fees you pay to Craigslist will not be refunded under any circumstances, including if Craigslist moderates your post by removing, delaying, omitting, re-categorizing, or re-ranking it.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 179 platforms. See the full comparison.

Is ConductAtlas affiliated with Craigslist?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Craigslist.