Kit states that it continuously monitors account-level email performance metrics including bounce rates, spam complaint rates, and unsubscribe rates, and that elevated metrics may trigger manual review, account suspension, or termination, with no refund or data export entitlement upon closure.
This analysis describes what ConvertKit's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that ongoing platform access is contingent on maintaining acceptable email performance metrics as assessed by Kit, with termination consequences and no data portability entitlement applying to accounts closed for performance-related reasons.
Interpretive note: The policy does not specify the numeric thresholds for bounce, complaint, or unsubscribe rates that trigger manual review, suspension, or termination, making advance compliance assessment uncertain.
The agreement establishes ongoing monitoring of sender performance metrics and authorizes suspension or termination based on elevated bounce, complaint, or unsubscribe rates, without specifying the thresholds that trigger each level of response; accounts closed for these reasons are not entitled to refunds or subscriber list exports.
Cross-platform context
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Compare across platforms →"We continually monitor accounts to ensure best practices are being followed. We review bounce, spam complaint, and unsubscribe rates to ensure accounts are operating within our terms. Elevated bounce, complaint or unsubscribe rates may result in manual review, suspension, or termination of the account. Any account closed for such a reason will not be entitled to a refund or export of any data or details including Subscriber lists.Excerpt from ConvertKit's Acceptable Use Policy
(1) REGULATORY LANDSCAPE: The ongoing monitoring of account activity described in this provision involves Kit processing sender and subscriber interaction data, which may engage GDPR processing transparency obligations for EU-based users.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision establishes that ongoing platform access is contingent on maintaining acceptable email performance metrics as assessed by Kit, with termination consequences and no data portability entitlement applying to accounts closed for performance-related reasons.
The agreement establishes ongoing monitoring of sender performance metrics and authorizes suspension or termination based on elevated bounce, complaint, or unsubscribe rates, without specifying the thresholds that trigger each level of response; accounts closed for these reasons are not entitled to refunds or subscriber list exports.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ConvertKit.