9 Total
3 High severity
6 Medium severity
0 Low severity
Summary

This document establishes the terms governing use of Cloudflare's internet infrastructure services, including CDN, DDoS protection, DNS, and related products. The agreement specifies that subscription fees are non-refundable and subscriptions renew automatically unless cancelled prior to the renewal date. Users may manage subscription settings and cancellation through the Cloudflare dashboard.

Technical / Legal Breakdown

This document is Cloudflare's Self-Serve Subscription Agreement, governing access to and use of Cloudflare's network services, products, and APIs by individual and business customers who register directly through Cloudflare's website. The agreement states that users grant Cloudflare a royalty-free license to use content transmitted through the services for operational purposes, authorizes Cloudflare to suspend or terminate accounts for violations of its Acceptable Use Policy, and establishes that fees are non-refundable and that subscriptions auto-renew unless cancelled. Notable provisions include a broad limitation of liability capping Cloudflare's damages at fees paid in the prior 12 months, a mutual indemnification clause that places significant obligations on users for third-party claims arising from their use of the service, and a governing law clause designating California courts and law; the enforceability of some of these terms may vary by jurisdiction, particularly for EU and UK users where consumer protection frameworks impose additional constraints. The agreement engages GDPR, CCPA, and potentially the EU Digital Services Act given Cloudflare's role as an infrastructure intermediary; compliance teams should evaluate data processing addendum requirements, sub-processor disclosure obligations, and whether the self-serve contracting model satisfies applicable consent and notice standards across relevant jurisdictions.

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1 important change detected

3 versions captured · Last updated: May 2026

What changed Cloudflare's website navigation and service menu was reorganized on May 5, 2026. The change involved restructuring how support and success services are presented to visitors, removing some navigation menu items and consolidating others under revised category headings. This is a navigational and presentation change with no impact on service terms, pricing, data practices, or user rights.
Why this matters This change affects how users navigate Cloudflare's website and locate service offerings. The underlying services, pricing, and terms remain unchanged. No action is required from consumers.
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High — 3 provisions
Medium — 6 provisions

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Cross-platform context

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Mapped Governance Frameworks

FTC Act Section 5
United States Federal
View official text ↗
Archival ProvenanceSource & Archival Record
Last Captured May 5, 2026 05:58 UTC
Capture Method Automated scheduled archival capture
Document ID CA-D-000281
Version ID CA-V-002135
SHA-256 64ffcc706da8b9f935c42eb3dbc3a905627829acc25dda129065a98ce65c2847
✓ Snapshot stored ✓ Text extracted ✓ Change verified ✓ Hash verified

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