Cloudflare · Cloudflare Privacy Policy

Controller vs Processor Distinction

High severity
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What it is

Cloudflare separates itself into two roles: when you use Cloudflare's own products directly, Cloudflare is responsible for your data; but when a website you visit uses Cloudflare behind the scenes, that website's owner is responsible, not Cloudflare.

Consumer impact (what this means for users)

If your data is processed by Cloudflare on behalf of a business you use, that business — not Cloudflare — is legally responsible for it, meaning Cloudflare will redirect your privacy requests to them and may not act on your behalf directly.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Delete Your Data
    If you believe Cloudflare processes your data directly (e.g., via Cloudflare's own products like 1.1.1.1), email privacyquestions@cloudflare.com with your deletion request. If your data was processed on behalf of a third-party business, contact that business directly.

Cross-platform context

See how other platforms handle Controller vs Processor Distinction and similar clauses.

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Why it matters (compliance & risk perspective)

This distinction determines who you must contact to exercise your privacy rights — for most internet traffic passing through Cloudflare, you must go to the website owner, not Cloudflare directly, which can make it harder to exercise rights.

View original clause language
In this Privacy Policy, we use the terms 'Cloudflare customer' and 'customer' to refer to entities that access and use the Services under our Terms of Service and any applicable agreement that Cloudflare may have with such entities, and 'end users' to refer to those whose information Cloudflare processes on behalf of our customers. Cloudflare acts as a data processor for certain personal data, processing it only on behalf of our customers and in accordance with their instructions. For such data, the relevant Cloudflare customer is the data controller and is responsible for ensuring that such processing complies with applicable law.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: This provision directly implicates GDPR Art. 4(7) (controller definition), Art. 4(8) (processor definition), Art. 28 (processor obligations including written DPA requirements), and Art. 82 (joint liability). Under CCPA, the analogous distinction between 'business' and 'service provider' is governed by §1798.140(ag) and §1798.100. The ICO and EU supervisory authorities, including the Irish DPC, hold enforcement authority over these classifications.

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Applicable agencies

  • FTC
    The FTC has enforcement authority over deceptive or unfair data practices, including misrepresentation of data processor/controller roles under FTC Act Section 5.
    File a complaint →

Provision details

Document information
Document
Cloudflare Privacy Policy
Entity
Cloudflare
Document last updated
April 29, 2026
Tracking information
First tracked
April 18, 2026
Last verified
April 18, 2026
Record ID
CA-P-003010
Document ID
CA-D-00282
Evidence Provenance
Source URL
Wayback Machine
SHA-256
f8e88ec9d8c545e030482f3dd3f67f81792db81930414a668aae4f61c5cebe58
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Cloudflare | Document: Cloudflare Privacy Policy | Record: CA-P-003010
Captured: 2026-04-18 11:44:46 UTC | SHA-256: f8e88ec9d8c545e0…
URL: https://conductatlas.com/platform/cloudflare/cloudflare-privacy-policy/controller-vs-processor-distinction/
Accessed: May 2, 2026
Classification
Severity
High
Categories

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