ClickUp offers a 30-day full refund satisfaction guarantee for first-time purchases and new product purchases, and for the first 30 days of upgraded plans. The guarantee does not apply to purchases made through sales representatives or resellers, renewals, expansions of existing plans, or purchases following a completed pilot or trial period.
This analysis describes what ClickUp's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the scope and exclusions of ClickUp's refund policy, which limits the satisfaction guarantee to specific purchase categories. The exclusion for purchases made through sales representatives or resellers, and for post-trial purchases, reduces refund eligibility for a significant portion of enterprise customers.
Under this clause, a full refund is available within 30 days for qualifying first-time or upgraded plan purchases, subject to exclusions for reseller-assisted purchases, renewals, and post-trial purchases. The agreement states that ClickUp reserves the right to reject refund requests or revoke refund privileges if abuse is determined.
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Compare across platforms →"ClickUp provides customers purchasing Services for the first time (or who are purchasing new products) with a satisfaction guarantee ("Satisfaction Guarantee"). Except as otherwise stated below, (a) if you are not satisfied with your initial purchase of ClickUp Services for any reason, simply contact us within thirty (30) days, and we will be happy to issue a full refund, and (b) in the event that you upgrade your Services plan or purchase new Services features (each, an "Upgraded Plan"), the Satisfaction Guarantee will apply during the first thirty (30) days after the purchase of the Upgraded Plan. The Satisfaction Guarantee does not apply to (a) Services initially purchased through or with the assistance of a ClickUp sales representative or reseller (or any associated Upgraded Plans); (b) renewals or expansions of previously purchased Services or Upgraded Plans, or; (c) instances where you have completed a pilot or trial period of the Services prior to initial purchase.Excerpt from ClickUp's Terms of Use
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This provision establishes the scope and exclusions of ClickUp's refund policy, which limits the satisfaction guarantee to specific purchase categories. The exclusion for purchases made through sales representatives or resellers, and for post-trial purchases, reduces refund eligibility for a significant portion of enterprise customers.
Under this clause, a full refund is available within 30 days for qualifying first-time or upgraded plan purchases, subject to exclusions for reseller-assisted purchases, renewals, and post-trial purchases. The agreement states that ClickUp reserves the right to reject refund requests or revoke refund privileges if abuse is determined.
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