The agreement states that ClickUp may access user content to improve the service and assess customer satisfaction, and may combine anonymized usage and reporting data with data from other companies to produce benchmarking and public reports. Users retain ownership of their reporting data.
This analysis describes what ClickUp's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision authorizes ClickUp to access customer content for internal service improvement purposes and to aggregate anonymized data across customer accounts for public benchmarking reports. The scope of the anonymization standard and the types of content accessed are not specifically defined in this clause.
Interpretive note: The scope of content that may be accessed for service improvement, and the adequacy of the anonymization standard for benchmarking purposes, are not specifically defined in the clause, creating interpretive uncertainty regarding practical application.
Under this clause, ClickUp may access user content for service improvement and satisfaction assessment purposes, and may combine anonymized reporting data from multiple customers to produce benchmarking or public reports. The agreement states that anonymized data does not identify users, though the anonymization methodology is not specified.
Cross-platform context
See how other platforms handle User Content Access for Service Improvement and Benchmarking and similar clauses.
Compare across platforms →"Notwithstanding the foregoing, we may access Content to determine how we can improve our Service, and to determine customer satisfaction. Similarly, any reporting data we collect from your use of the ClickUp Service remains yours. By using the ClickUp Service you agree that we can use this data to provide the ClickUp Service to you, and you also agree that as long as the data is anonymized and does not identify you, we can combine this data with the anonymized data of other companies to provide benchmarking, public reports or to otherwise use it to provide the ClickUp Service.Excerpt from ClickUp's Terms of Use
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This provision authorizes ClickUp to access customer content for internal service improvement purposes and to aggregate anonymized data across customer accounts for public benchmarking reports. The scope of the anonymization standard and the types of content accessed are not specifically defined in this clause.
Under this clause, ClickUp may access user content for service improvement and satisfaction assessment purposes, and may combine anonymized reporting data from multiple customers to produce benchmarking or public reports. The agreement states that anonymized data does not identify users, though the anonymization methodology is not specified.
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