Provision record
ClickUp · ClickUp Terms of Use · View original document ↗

Automatic Annual Renewal and 30-Day Cancellation Notice

Medium severity High confidence Explicit document language Unique · 0 of 352 platforms
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Document Record

What it is

Annual plan accounts auto-renew by default, and ClickUp may charge the renewal fee on or after the renewal date. Annual subscribers must provide written notice of cancellation, downgrade, user count reduction, or add-on discontinuation at least 30 days before the renewal date, or the subscription renews for another 12 months.

ⓘ

This analysis describes what ClickUp's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes a 30-day advance notice requirement for any changes to an annual subscription, including cancellations, downgrades, and user count reductions. Failure to provide timely notice results in automatic renewal and charge for an additional 12-month subscription period.

Consumer impact (what this means for users)

Under this clause, annual plan subscribers who do not provide notice at least 30 days before their renewal date will have their subscription automatically renewed and be charged for an additional 12-month period. The requirement applies to all changes including partial downgrades, add-on removals, and user count reductions, not only full cancellations.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Within 30 days
    Log into your ClickUp account and submit cancellation or downgrade notice at least 30 days before your annual renewal date. For full cancellations, reductions in user counts, package changes, or add-on discontinuations, ensure notice is received by ClickUp no later than 30 days before renewal.

Cross-platform context

See how other platforms handle Automatic Annual Renewal and 30-Day Cancellation Notice and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
By default, customer accounts are set to automatically renew and we may automatically charge you for such renewal on or after the renewal date associated with your account unless you have cancelled the Service. For customers on an annual Services plan, you must provide us with notice of any downgrades or cancellations to your purchased Services (including but not limited to full cancellations of your account, reductions in user counts, changes to your Services packages, or the discontinuation of any add-ons or upgrades) at least thirty days prior to your Services renewal date or your Services will automatically renew for an additional twelve month period.

Excerpt from ClickUp's Terms of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

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Insight

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
ClickUp Terms of Use
Entity
ClickUp
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
July 9, 2026
Record ID
CA-P-014624
Document ID
CA-D-00709
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c2cf8e22a573f05e7df48e1e7ba21393d390d715bb0e1be24de502c05a9882b3
Analysis generated
May 8, 2026 02:47 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: ClickUp
Document: ClickUp Terms of Use
Record ID: CA-P-014624
Captured: 2026-05-08 02:47:01 UTC
SHA-256: c2cf8e22a573f05e…
URL: https://conductatlas.com/platform/clickup/clickup-terms-of-use/provision/CA-P-014624/automatic-annual-renewal-and-30-day-cancellation-notice/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does ClickUp's Automatic Annual Renewal and 30-Day Cancellation Notice clause do?

This provision establishes a 30-day advance notice requirement for any changes to an annual subscription, including cancellations, downgrades, and user count reductions. Failure to provide timely notice results in automatic renewal and charge for an additional 12-month subscription period.

How does this clause affect you?

Under this clause, annual plan subscribers who do not provide notice at least 30 days before their renewal date will have their subscription automatically renewed and be charged for an additional 12-month period. The requirement applies to all changes including partial downgrades, add-on removals, and user count reductions, not only full cancellations.

Is ConductAtlas affiliated with ClickUp?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by ClickUp.