Chegg's services are not for children under 13, and users between 13 and 17 may need parental consent for certain features. If a child under 13 creates an account, Chegg states it will delete the data when discovered.
This analysis describes what Chegg's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision is important for parents, as it indicates that Chegg's primary services are targeted at users 13 and older, and that parental consent obligations exist for certain uses by minors, though the verification mechanism is not detailed in the terms.
Interpretive note: The terms do not describe the age verification mechanism used at signup, and the adequacy of the consent process for users aged 13 to 17 is not detailed, creating uncertainty about COPPA and state law compliance.
Parents of children under 13 should be aware that if a minor creates an account, Chegg will attempt to delete their data upon discovery, but there is no described mechanism for verifying age at signup. Minors aged 13 to 17 may access the platform but may face restrictions on certain features without parental consent.
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Children under 13 are not allowed to use Pinterest. We don't knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe that a child...
You represent that you are (i) at least thirteen (13) years old, (ii) of legal age to form a binding contract, and (iii) not a person barred from using the Services under the laws of the United States, your place of residence or any other applicable jurisdiction. If you are under 18 or not of legal ...
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"The Services are not directed to children under the age of 13. If you are under 13 years of age, then please do not use or access the Services at any time or in any manner. If we learn that personally identifiable information has been collected on the Services from persons under 13 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information.— Excerpt from Chegg's Chegg Terms of Use
REGULATORY LANDSCAPE: This provision directly engages the Children's Online Privacy Protection Act (COPPA), enforced by the FTC, which prohibits the collection of personal information from children under 13 without verifiable parental consent. The FTC has taken enforcement action against ed-tech platforms that fail to implement adequate age verification and parental consent mechanisms. FERPA may also engage where minors access Chegg services in connection with educational institutions. GOVERNANCE EXPOSURE: High. The terms acknowledge COPPA obligations but do not describe a verifiable age verification mechanism at account creation. Reliance on user self-attestation of age is generally considered insufficient for COPPA compliance under FTC guidance, creating material regulatory exposure if minors access the platform. JURISDICTION FLAGS: COPPA applies nationwide in the US. California's Age-Appropriate Design Code (AB 2273), to the extent it survives legal challenge, would impose additional design and data minimization obligations for platforms likely to be accessed by minors under 18. UK GDPR and the UK Age-Appropriate Design Code similarly impose heightened obligations for online services accessed by children. CONTRACT AND VENDOR IMPLICATIONS: Educational institutions deploying Chegg to students under 18 should evaluate whether Chegg's data handling for minor users is consistent with the institution's FERPA obligations and whether a data processing agreement adequately addresses COPPA and state child privacy requirements. COMPLIANCE CONSIDERATIONS: Chegg's age verification and parental consent mechanisms should be audited for COPPA adequacy. Data mapping should identify whether any data collected before a user's age is verified is retained or processed. Privacy impact assessments should address the likelihood that students aged 13 to 17 will use the platform and whether current design and data practices satisfy applicable child privacy standards.
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This provision is important for parents, as it indicates that Chegg's primary services are targeted at users 13 and older, and that parental consent obligations exist for certain uses by minors, though the verification mechanism is not detailed in the terms.
Parents of children under 13 should be aware that if a minor creates an account, Chegg will attempt to delete their data upon discovery, but there is no described mechanism for verifying age at signup. Minors aged 13 to 17 may access the platform but may face restrictions on certain features without parental consent.
ConductAtlas has identified this type of provision across 2 platforms. See the full comparison.
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