Character.AI · Character.ai Terms of Service · View original document ↗

Safety violation results in 24-hour timeout

High severity High confidence Explicitdocumentlanguage Common · 279 of 352 platforms
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Recent governance activity Character.AI recorded 27 documented changes in the last 30 days.
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This analysis describes what Character.AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

A community guidelines violation results in an automatic, time-limited suspension of chat access, affecting users' ability to use the service.

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 1961 other provisions on other platforms.

Consumer impact (what this means for users)

If Character.AI determines that a conversation has violated its community guidelines, you will be unable to chat for 24 hours.

How other platforms handle this

Skillshare Medium

If we learn that we've collected the personal data of a child under the age of 13 or 16, as applicable, we'll take reasonable steps to delete the personal data. This may require us to delete the Skillshare account...

Mailchimp Medium

Our moderators will thoughtfully consider any explanations and supplemental information provided by the Member when deciding whether to take action or reinstate access.

Glassdoor Medium

If we become aware that a child has provided us with personal data without parental consent, we remove such data and terminate the child's account (except where we are required to retain all or a portion of such data for compliance purposes).

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
This conversation has violated our community guidelines. You've been timed out from chatting for 24 hours.

— Excerpt from Character.AI's Character.ai Terms of Service

Applicable regulations

DMCA
United States Federal
FTC Act Section 5
United States Federal

Provision details

Document information
Document
Character.ai Terms of Service
Entity
Character.AI
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 10, 2026
Record ID
CA-P-025476
Document ID
CA-D-00121
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
46f6e1a8e8b7e96332c5e7584411513fca3c44e2ecf77571159e9be67a01a2a4
Analysis generated
May 7, 2026 23:51 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Character.AI
Document: Character.ai Terms of Service
Record ID: CA-P-025476
Captured: 2026-05-07 23:51:07 UTC
SHA-256: 46f6e1a8e8b7e963…
URL: https://conductatlas.com/platform/characterai/characterai-terms-of-service/provision/CA-P-025476/safety-violation-results-in-24-hour-timeout/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Character.AI's Safety violation results in 24-hour timeout clause do?

A community guidelines violation results in an automatic, time-limited suspension of chat access, affecting users' ability to use the service.

How does this clause affect you?

If Character.AI determines that a conversation has violated its community guidelines, you will be unable to chat for 24 hours.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.

Is ConductAtlas affiliated with Character.AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Character.AI.