Character.AI · Character.AI Terms of Service

Account Termination for Inactivity or Violations

Medium severity
Share š• Share in Share

Why it matters

You can lose access to the service and all content in your account without advance notice, and the company has broad discretion to define what counts as a violation.

Consumer impact

Character.AI claims a perpetual, irrevocable, royalty-free license to use everything you submit or generate on the platform — including your conversations — for commercial and promotional purposes. If anything goes wrong, the company's liability to you is capped at just $100 or whatever you paid them. You can opt out of the mandatory arbitration clause by emailing legal@character.ai within 30 days of agreeing to the Terms.

Applicable agencies

  • FTC
    Arbitrary account termination without notice or appeal may constitute an unfair business practice under Section 5 of the FTC Act.
    File a complaint →

Provision details

Document information
Document
Character.AI Terms of Service
Entity
Character.AI
Document last updated
March 24, 2026
Tracking information
First tracked
March 15, 2026
Last verified
March 15, 2026
Record ID
CA-P-000801
Document ID
CA-D-00121
Evidence Provenance
Source URL
Wayback Machine
SHA-256
afc2a19191ff929e64b410b7b3894bb94bc2a63503003278bdde52672ee127ac
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Character.AI | Document: Character.AI Terms of Service | Record: CA-P-000801
Captured: 2026-03-15 11:15:55 UTC | SHA-256: afc2a19191ff929e…
URL: https://conductatlas.com/platform/characterai/characterai-terms-of-service/account-termination-for-inactivity-or-violations/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

Other provisions in this document