| July 19, 2026 00:25 UTC | July 19, 2026 21:23 UTC | ||||
|---|---|---|---|---|---|
| t | t | 1 | Character.AI Privacy Policy | ||
| 2 | Character.AI Privacy Policy | ||||
| 3 | Effective Date: July 1, 2026 | ||||
| 4 | This Privacy Policy (the “Privacy Policy” or “Policy”) describes the types of in | ||||
| > | formation Character Technologies, Inc., and its affiliates (“Character.AI,” “we, | ||||
| > | ” “our,” or “us”) collect and process from and about you. | ||||
| 5 | Except as described below, the Policy applies to all websites, mobile applicatio | ||||
| > | ns, and any other electronic /digital products or other services that are made a | ||||
| > | vailable by Character.AI and that link to this Policy, and our offline services | ||||
| > | (collectively, the “Services”). | ||||
| 6 | Undefined capitalized terms used in this Policy have the meaning set forth in th | ||||
| > | e Character.AI Terms of Service. | ||||
| 7 | For residents of the European Economic Area, the United Kingdom, or the United S | ||||
| > | tates: please refer to our Regional Privacy Disclosures for additional details t | ||||
| > | hat may be relevant to you. | ||||
| 8 | 1. Information We Collect | ||||
| 9 | When you access or otherwise use our Services, we collect information from you. | ||||
| > | The types of information we collect depend on how you use our Services. Please n | ||||
| > | ote that we need certain types of information to provide the Services to you. If | ||||
| > | you do not provide us with such information, or if you ask us to delete that in | ||||
| > | formation, you may no longer be able to access or use certain Services. The info | ||||
| > | rmation we collect includes data you directly provide to us, data we obtain auto | ||||
| > | matically from your interactions with our Services, and data we obtain from othe | ||||
| > | r sources. | ||||
| 10 | Information you provide directly to us. We collect information directly from you | ||||
| > | . For example, you provide us with information when you use the Services, commun | ||||
| > | icate with us, register for an account, subscribe to our blog or newsletters, or | ||||
| > | participate in our community, social media discussions, or promotions. Informat | ||||
| > | ion you provide directly to us may concern you and others and may include: | ||||
| 11 | Identifiers, such as your name, email address, phone number, display name, or us | ||||
| > | ername; | ||||
| 12 | Demographic information, such as your date of birth and general geolocation info | ||||
| > | rmation; | ||||
| 13 | Interests, such as categories like “Sports” or “Writing;” | ||||
| 14 | Your preferences based on account settings, use of the Services, or feedback on | ||||
| > | the Services (from which we can also create inferences); | ||||
| 15 | Financial information, such as payment information and other information collect | ||||
| > | ed through our payment processing vendors; | ||||
| 16 | Commercial information, such as purchases and transaction history; | ||||
| 17 | Your content you submit, such as chat communications, posted images or videos, b | ||||
| > | iography description, and shared Characters; | ||||
| 18 | Voice data, including recordings of your voice, if you chose to use certain voic | ||||
| > | e features; and | ||||
| 19 | Contents of communications with us, such as customer support messages. | ||||
| 20 | Information you provide directly to us might also include information that may b | ||||
| > | e treated as sensitive under applicable laws, such as login credentials, persona | ||||
| > | l communications received or sent using our Services, or other information about | ||||
| > | yourself that you choose to provide when using our Services (e.g., if you volun | ||||
| > | tarily post user content revealing your race, religion, or sexual orientation). | ||||
| > | Sensitive personal information is not required or necessary to use the Services | ||||
| > | – please do not include any sensitive personal information in your interactions | ||||
| > | with us or the Services. | ||||
| 21 | Information we collect about your use of the Services. We and our third-party pr | ||||
| > | oviders, which include advertising and analytics providers and other service pro | ||||
| > | viders, use cookies, web beacons, and other tracking technologies to collect inf | ||||
| > | ormation about your use of the Services). Please note that the specific tracking | ||||
| > | technologies and third-party providers may vary depending on where you are loca | ||||
| > | ted and whether you access the Services via our websites or mobile applications. | ||||
| > | For more information about these technologies, please refer to our Cookie Polic | ||||
| > | y. | ||||
| 22 | As described further in the Cookie Policy, we use these technologies to collect | ||||
| > | and analyze device, Internet, and other electronic network activity information | ||||
| > | including information about your computer or device (e.g., device type; browser | ||||
| > | type; ISP or operating system; IP address; device identifiers such as IDFA, Andr | ||||
| > | oid ID, etc.; version of our Services you are using); information about how you | ||||
| > | use and interact with the Services (e.g., domain name; access time; referring or | ||||
| > | exit pages; page views; Service-related identifiers such as User ID, Chat ID, S | ||||
| > | ession ID, etc.; and actions taken within the Services); and geolocation data (“ | ||||
| > | Technical Information”). | ||||
| 23 | Information we collect from other sources. We may also collect information from | ||||
| > | other sources, such as when you are referred to us by another user. In this cont | ||||
| > | ext, we may receive your name and contact details. We may also receive informati | ||||
| > | on from third-party platforms, for example, such as when you interact with our a | ||||
| > | ds on other platforms like YouTube, TikTok, or Reddit, or when you interact with | ||||
| > | our social media profiles on platforms like Facebook, Instagram, or Discord. In | ||||
| > | formation we collect in this context includes information about how you interact | ||||
| > | ed with our ads or the third-party platform; information about your device; demo | ||||
| > | graphic information (e.g., age, interests); and geolocation data. | ||||
| 24 | We also collect information when you connect to your account using an account ma | ||||
| > | intained by a third party, such as a social media account (“Third-Party Account” | ||||
| > | ). The Services collect information about you from your Third-Party Accounts in | ||||
| > | accordance with your permissions. When you connect to us or log in through a Thi | ||||
| > | rd-Party Account like Facebook or Google, we receive information from that third | ||||
| > | party identifying your account. Information we collect in this context includes | ||||
| > | third-party account details such as username or email address. We collect and s | ||||
| > | tore this information and use it to help you connect to the Services. Connecting | ||||
| > | your account to a Third-Party Account is completely optional, and you will have | ||||
| > | the opportunity to grant permission when you attempt to connect. You can revoke | ||||
| > | permission by logging into the Third-Party Account and disconnecting Character. | ||||
| > | AI from there, and through the native applications on your mobile device. Please | ||||
| > | note that if you revoke permission for a Third-Party Account, we may retain the | ||||
| > | information we collected previously from the Third-Party Account provider (but | ||||
| > | the accounts will not be linked going forward). | ||||
| 25 | We also collect information that is available on the Internet or from other publ | ||||
| > | icly available sources to evaluate and improve our Services, including for model | ||||
| > | training and development. | ||||
| 26 | Information we collected during the initial development and training of our prop | ||||
| > | rietary models. For more information about how we collect and use information to | ||||
| > | develop our large language models, and your choices with respect to that inform | ||||
| > | ation where applicable, please see our Regional Privacy Disclosures as well as S | ||||
| > | upport Center article. While such information was collected in connection with t | ||||
| > | he initial development of Character.AI’s proprietary large language models, we n | ||||
| > | o longer carry out this processing. | ||||
| 27 | 2. How We Use the Information We Collect | ||||
| 28 | We use information for the following purposes: | ||||
| 29 | Provide, administer, and operate the Services and our business; | ||||
| 30 | Generate and analyze inferences about use of the Services, such as your preferen | ||||
| > | ces and interests and trends about our Services (e.g., which portions of the Ser | ||||
| > | vices are used most frequently, how users navigate the Services, and what our us | ||||
| > | ers like or do not like); | ||||
| 31 | Tailor the Services to your preferences and interests; | ||||
| 32 | Evaluate the success of advertising campaigns; | ||||
| 33 | Communicate with you, including to inform you about features or aspects of the S | ||||
| > | ervices we believe might be of interest to you; | ||||
| 34 | Communicate with you about changes to our terms, conditions, or policies; or to | ||||
| > | respond to your inquiries, comments, feedback, or questions; | ||||
| 35 | Analyze, maintain, improve, modify, customize, and measure the Services, includi | ||||
| > | ng to train our artificial intelligence/machine learning models; | ||||
| 36 | Develop new features, algorithms and machine learning models, programs, and serv | ||||
| > | ices; | ||||
| 37 | Provide advertising and recruit new users, including provision of tailored adver | ||||
| > | tising; | ||||
| 38 | Authenticate your account credentials, as necessary to log you in to the Service | ||||
| > | s and help protect the security of your account; | ||||
| 39 | Process payments; | ||||
| 40 | Detect and prevent fraud, criminal activity, or misuse of our Service, and to ma | ||||
| > | intain the security of our IT systems, architecture, assets, customers, and netw | ||||
| > | orks; and | ||||
| 41 | Comply with legal obligations and legal process and to protect our rights, priva | ||||
| > | cy, safety, or property, and/or that of our affiliates, you, or other parties, i | ||||
| > | ncluding to enforce our Terms of Service and any other agreements or policies. | ||||
| 42 | We combine information that we collect through the Services with information tha | ||||
| > | t we obtain from other sources. We may also aggregate or anonymize information c | ||||
| > | ollected through the Services. We use and disclose aggregated or anonymized data | ||||
| > | for a number of purposes, including without limitation for research and marketi | ||||
| > | ng purposes. To the extent we anonymize any data originally based on personal in | ||||
| > | formation so that it is no longer reasonably linkable to an individual or househ | ||||
| > | old, we maintain and use such data in de-identified form and will not attempt to | ||||
| > | re-identify the data. Where necessary, we may process such data exclusively for | ||||
| > | verifying the effectiveness of the anonymization process, without enabling re-i | ||||
| > | dentification. | ||||
| 43 | 3. When We Disclose the Information We Collect | ||||
| 44 | We disclose information in any of the following circumstances: | ||||
| 45 | Affiliates. We disclose information to our affiliates and subsidiaries, who may | ||||
| > | use the information we disclose in a manner consistent with this Policy. | ||||
| 46 | Vendors and Service Providers. We disclose information to employees, consultants | ||||
| > | , service providers, and other vendors who need access to such information to ca | ||||
| > | rry out work or perform services on our behalf, such as those who provide data s | ||||
| > | torage, payment, technology support and services, customer service, analytics, f | ||||
| > | raud prevention, content moderation, legal services, and marketing and advertisi | ||||
| > | ng services. | ||||
| 47 | Safety and Protection of Character.AI and Others. We may disclose certain inform | ||||
| > | ation if we believe in good faith that doing so is necessary or appropriate to ( | ||||
| > | i) protect or defend Character.AI or other parties, including to defend or enfor | ||||
| > | ce this Policy, our Terms of Service, our Community Guidelines or other policies | ||||
| > | , or any other contractual arrangement; and/or (ii) protect the rights, property | ||||
| > | or personal safety of Character.AI, our agents and affiliates, our employees, u | ||||
| > | sers and/or the public. | ||||
| 48 | Advertising and Analytics. We may disclose personal information to advertising a | ||||
| > | nd analytics providers in connection with the provision of tailored advertising, | ||||
| > | to monitor the performance of advertisements displayed on our behalf on the Ser | ||||
| > | vices and across the Internet, to provide analytics services, and to help improv | ||||
| > | e our Services. These entities may use cookies and tracking technologies to allo | ||||
| > | w us to, among other things, track and analyze data, determine the popularity of | ||||
| > | certain content, deliver tailored advertising and content, and better understan | ||||
| > | d your online activity. For more information about how we use cookies and tracki | ||||
| > | ng technologies, please see our Cookie Policy. | ||||
| 49 | Your Content. Certain actions you take might result in your content being made a | ||||
| > | vailable to others, including the public. For example, if you create or share co | ||||
| > | ntent, such as creating “public” Characters or a “public” Voice, we may make tha | ||||
| > | t content available and visible to others. | ||||
| 50 | Legal Requirements. We may disclose certain information if we believe in good fa | ||||
| > | ith that doing so is necessary or appropriate to comply with any law enforcement | ||||
| > | , legal, or regulatory process, such as to respond to a warrant, subpoena, court | ||||
| > | order, or other applicable laws and regulations. | ||||
| 51 | Business Transfers. We may disclose certain information, in connection with or d | ||||
| > | uring negotiations or closing of any merger, sale of company assets, financing, | ||||
| > | or acquisition of all or a portion of our business to another company. | ||||
| 52 | Other Disclosures with Consent or at Your Direction. We might make additional di | ||||
| > | sclosures of your information to third parties when you direct us to do so. For | ||||
| > | example, where you direct us to disclose information about you when you refer us | ||||
| > | or our Services to your friends or other acquaintances. | ||||
| 53 | 4. Your Choices | ||||
| 54 | We offer you certain choices regarding the collection, use, and disclosure of yo | ||||
| > | ur personal information. | ||||
| 55 | Profile information. You may delete your account through your account profile pa | ||||
| > | ge. You may also verify, correct, update, or delete certain of your information | ||||
| > | through your account profile page. | ||||
| 56 | Marketing communications. You can unsubscribe from marketing emails by following | ||||
| > | the directions in those emails. Please note that if you unsubscribe from market | ||||
| > | ing emails, we may still send you administrative emails regarding the Services, | ||||
| > | including, for example, notices of updates to our Terms of Service or this Polic | ||||
| > | y. | ||||
| 57 | Cookies. Depending on where you live and the options available on your device or | ||||
| > | browser, you may have the ability to manage the cookies in use. For more inform | ||||
| > | ation, please refer to our Cookie Policy. | ||||
| 58 | Rights to information about you. For more information about region-specific righ | ||||
| > | ts for residents of the European Economic Area, United Kingdom, and the United S | ||||
| > | tates, please refer to our Regional Privacy Disclosures. Depending on where you | ||||
| > | live and subject to applicable exceptions under local law, you may have the foll | ||||
| > | owing rights: | ||||
| 59 | To request information about our processing of your personal information; | ||||
| 60 | To request access to and/or a copy of certain information we hold about you (inc | ||||
| > | luding in a portable and/or machine-readable format); | ||||
| 61 | To object to how we process your personal information; | ||||
| 62 | To opt out of sales of personal information or targeted advertising; | ||||
| 63 | To update or correct your personal information; | ||||
| 64 | To request that we delete certain personal information we hold about you; | ||||
| 65 | To restrict how we process certain personal information about you; | ||||
| 66 | To request that we transfer your information to a third-party provider of servic | ||||
| > | es; | ||||
| 67 | To withdraw consent for the processing of your personal information, when under | ||||
| > | applicable laws you had previously provided consent; and | ||||
| 68 | The right not to be discriminated against for exercising your rights. | ||||
| 69 | Please note that certain information may be exempt from such requests under appl | ||||
| > | icable law. For example, we may retain certain information for legal compliance | ||||
| > | and to secure our Services. We may need certain information in order to provide | ||||
| > | the Services to you; if you ask us to delete it, you may no longer be able to us | ||||
| > | e the Services. | ||||
| 70 | If you would like information regarding your rights or would like to exercise an | ||||
| > | y rights you may have under applicable law, contact us at https://support.charac | ||||
| > | ter.ai/hc/en-us/requests/new, email us at privacy@character.ai or visit our Help | ||||
| > | Center at support.character.ai. To protect your privacy and security, we take r | ||||
| > | easonable steps to verify your identity and requests before granting such reques | ||||
| > | ts. If we are unable to verify your identity, we may be unable to respond to you | ||||
| > | r requests. | ||||
| 71 | 5. Regional Privacy Disclosures | ||||
| 72 | Depending on where you live, you may have specific rights or there may be certai | ||||
| > | n information we need to make available to you. If you live in the European Econ | ||||
| > | omic Area, the United Kingdom, or the United States, please refer to our Regiona | ||||
| > | l Privacy Disclosures for additional information that may be relevant to you. | ||||
| 73 | 6. Children’s Privacy | ||||
| 74 | The Services are not designed for minors under 13, and our Terms of Service proh | ||||
| > | ibit use by anyone under 13 or under 16 if you are a resident of the European Ec | ||||
| > | onomic Area or the United Kingdom. | ||||
| 75 | 7. Data Retention | ||||
| 76 | In General. We keep your information for the time necessary for the purposes for | ||||
| > | which it is processed or as otherwise described at the time the information is | ||||
| > | collected, unless a shorter retention period is required by law. The length of t | ||||
| > | ime for which we retain information depends on the purposes for which we collect | ||||
| > | ed and use it and your choices, after which time we may delete and/or aggregate | ||||
| > | it. We may also retain and use this information as necessary to comply with our | ||||
| > | legal obligations, resolve disputes, and enforce our agreements. | ||||
| 77 | Popular Characters. If a Character you create has been made available to other u | ||||
| > | sers, then we reserve the right to preserve that Character’s characteristics and | ||||
| > | to keep that Character active on the Services, even if you otherwise delete you | ||||
| > | r data and your account. We do this to avoid impacting the experience of other u | ||||
| > | sers. To ensure that we do not retain information about you when this occurs, pl | ||||
| > | ease avoid submitting any such information as part of the Character creation flo | ||||
| > | w if you are creating a Character that you plan to make available to others. | ||||
| 78 | 8. Links to Third Party Websites | ||||
| 79 | The Services may contain links to third-party websites or services. We are not r | ||||
| > | esponsible for the content or practices of those websites or services. The colle | ||||
| > | ction, use, and disclosure of your information by third parties will be subject | ||||
| > | to the privacy policies of the third-party websites or services, and not this Po | ||||
| > | licy. We urge you to read the privacy and security policies of these third parti | ||||
| > | es before providing information to them. | ||||
| 80 | 9. Changes to this Policy | ||||
| 81 | We may update this Policy from time to time. We will indicate the date of the mo | ||||
| > | st recent update in this Policy. If we make a material change to the Policy, you | ||||
| > | will be provided with appropriate notice in accordance with legal requirements | ||||
| > | such as by email or prominent posting on our website or mobile application. By c | ||||
| > | ontinuing to use the Services, you are confirming that you have read and underst | ||||
| > | ood the latest version of this Policy. | ||||
| 82 | 10. Contact Us | ||||
| 83 | If you have any questions about our Privacy Policy or information practices, ple | ||||
| > | ase visit our Help Center at support.character.ai, email us at privacy@character | ||||
| > | .ai, or submit a request at https://support.character.ai/hc/en-us/requests/new. | ||||
| > | You can also write to us at: | ||||
| 84 | Character.AI | ||||
| 85 | #1152 | ||||
| 86 | 700 El Camino Real | ||||
| 87 | Suite 120 | ||||
| 88 | Menlo Park CA 94025 | ||||
Follow unlimited companies, monitor the clauses that matter across every platform, and get the full institutional analysis on what each change obligates you to do.