Cash App · Cash App Terms of Service · View original document ↗

Account Suspension and Termination

High severity Medium confidence Inferredfromcontext Common · 118 of 343 platforms
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Recent governance activity Cash App recorded 7 documented changes in the last 30 days.
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Document Record

What it is

The agreement reserves Block's right to suspend, limit, or terminate user accounts at its discretion, including without prior notice, which may affect access to funds held in the Cash App Balance.

This analysis describes what Cash App's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision grants Block discretionary authority to restrict or terminate account access, which is operationally significant because the Cash App Balance functions as a prepaid account and primary financial account for some users. Account suspension without prior notice may delay or restrict access to stored funds.

Interpretive note: The full text of the account suspension and termination provision in Section XXIII was not fully reproduced in the provided document excerpt; the characterization is based on standard provisions referenced in the document introduction and the table of contents structure.

Recent Activity

This document changed recently

Medium Jun 5, 2026

The updated terms establish new authorization rules for minors using Cash App through Sponsored Accounts. When a parent authorizes a Sponsored Account for a teen, the terms now state the parent expressly authorizes the teen to request, receive, activate, and use a Cash App Card and add it to a Cash App Tag without requiring additional parental approval for each action. The terms treat any such request or use by the teen as made at the parent's direction. For children under the teen category, the terms note the child may have limited or no independent ability to request or activate a Card or Tag. Cash App also introduces new fees for the Cash App Tag service: $25 for purchase and $15 for expedited shipping. You can review your Sponsored Account settings to understand what authorization scope you have granted.

View change record →
Medium May 15, 2026

The updated terms introduce a new stablecoin withdrawal feature that allows Cash App users to convert USD to stablecoins and send them to external blockchain addresses. Under the revised language, users do not acquire ownership or title to stablecoins; Cash App or its partners retain full control until delivery to the specified address. Critically, the terms state that withdrawals cannot be reversed or refunded once initiated on the blockchain, and sending assets to unsupported networks or incorrect addresses will result in permanent and irreversible loss of funds. Users are solely responsible for verifying accurate withdrawal instructions and compatible network addresses before initiating transfers.

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Medium Apr 28, 2026

The updated terms increase the Foreign Transaction Fee from 3% to 3.25% and narrow the circumstances under which this fee is waived. Previously, users who spent $500+ monthly or received $300+ in deposits waived the entire Foreign Transaction Fee. Under the revised terms, the fee waiver now applies only to card-present (in-person) transactions, meaning online and card-not-present international purchases remain subject to the fee without a waiver path. Users making qualifying purchases or deposits still receive fee waivers, but only for in-person international card transactions through the end of the following calendar month.

View change record →

Clause Stability Stable

0
Changes
3
Months Monitored
Apr 27, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 302 other provisions on other platforms.

Change history

modified May 28, 2026

Provision name changed from 'Closure' to 'Termination', shifting terminology to reflect broader account ending scenarios.

View full change record →

Consumer impact (what this means for users)

Under these terms, Block may suspend or terminate a Cash App account at its discretion, which may affect the user's ability to access funds held in the Cash App Balance. The agreement does not specify a minimum notice period before account suspension in all circumstances.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Close Your Account
    To close your Cash App account, transfer or withdraw any remaining Cash App Balance, then navigate to the profile section in the app and select the account closure or deactivation option. Contact Cash App support at cash.app/help if you require assistance.

How other platforms handle this

Twilio Medium

Twilio may terminate or suspend your access to or use of the Services at any time, with or without cause, effective upon notice. Twilio may immediately suspend your account upon the occurrence of any of the following: (a) you fail to make a timely payment, or (b) we reasonably believe suspension is ...

GitHub Medium

GitHub has the right to suspend or terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. GitHub reserves the right to refuse service to anyone for any reason at any time. In the event of termination, we will make a ...

Wise Medium

We may suspend or terminate your access to the Services at any time and for any reason, including but not limited to: (i) violation of this Agreement; (ii) our inability to verify your identity or the source of your funds; (iii) a request from law enforcement or government authorities; (iv) unexpect...

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
These Cash App Terms of Service (the "Cash App Terms") are a legal agreement between you, as a current or prospective user of the Services, and Block, Inc., formerly known as "Square, Inc." (hereafter, "the Company," "we," "our" or us"), and governs your use of Cash App, a financial platform, which includes mobile applications, websites, software, cloud-based solutions, and other products and services (the "Service"), offered by the Company.

— Excerpt from Cash App's Cash App Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

1. REGULATORY LANDSCAPE: The CFPB's Prepaid Accounts Rule (Regulation E, 12 CFR Part 1005) governs error resolution and fund access for prepaid accounts, and abrupt account closure practices may require evaluation under CFPB guidance on fair access to financial services. State money transmitter laws may also impose obligations on how stored funds are handled upon account closure. 2. GOVERNANCE EXPOSURE: Medium. Discretionary account termination is a standard provision in fintech terms, but the combination of Cash App Balance functioning as a primary account for some users and the absence of a guaranteed notice period creates regulatory exposure under CFPB supervisory priorities related to account access and fund availability. 3. JURISDICTION FLAGS: California, New York, and other states with active consumer protection enforcement may scrutinize abrupt account closure practices, particularly where users rely on the account as a primary financial service. Unbanked or underbanked populations using Cash App as a primary account face heightened practical impact. 4. CONTRACT AND VENDOR IMPLICATIONS: Businesses using Cash App for payroll or contractor disbursements should assess the operational risk of account suspension disrupting payment workflows, and should maintain alternative disbursement channels. 5. COMPLIANCE CONSIDERATIONS: Compliance teams should evaluate whether account closure procedures meet Regulation E requirements for fund access and error resolution timelines. Documentation of the notice and appeal process available to users upon account suspension is a key review area.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • CFPB
    The CFPB regulates prepaid accounts under Regulation E and has supervisory authority over account access and fund availability practices for consumer financial products.
    File a complaint →

Applicable regulations

EFTA / Reg E
United States Federal
FTC Act Section 5
United States Federal
GLBA
United States Federal

Provision details

Document information
Document
Cash App Terms of Service
Entity
Cash App
Document last updated
May 5, 2026
Tracking information
First tracked
May 21, 2026
Last verified
May 21, 2026
Record ID
CA-P-003347
Document ID
CA-D-00077
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
7bf927051813dbeff43010febdf2538f90eaa9870644d427ba46597713c61af9
Analysis generated
May 21, 2026 04:06 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Cash App
Document: Cash App Terms of Service
Record ID: CA-P-003347
Captured: 2026-05-21 04:06:46 UTC
SHA-256: 7bf927051813dbef…
URL: https://conductatlas.com/platform/cash-app/cash-app-terms-of-service/account-suspension-and-termination/
Accessed: July 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Cash App's Account Suspension and Termination clause do?

This provision grants Block discretionary authority to restrict or terminate account access, which is operationally significant because the Cash App Balance functions as a prepaid account and primary financial account for some users. Account suspension without prior notice may delay or restrict access to stored funds.

How does this clause affect you?

Under these terms, Block may suspend or terminate a Cash App account at its discretion, which may affect the user's ability to access funds held in the Cash App Balance. The agreement does not specify a minimum notice period before account suspension in all circumstances.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 118 platforms. See the full comparison.

Is ConductAtlas affiliated with Cash App?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Cash App.