Cash App · Cash App Terms of Service · View original document ↗

Class Action Waiver

High severity High confidence Explicitdocumentlanguage Common · 84 of 343 platforms
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Recent governance activity Cash App recorded 7 documented changes in the last 30 days.
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Document Record

What it is

The agreement includes a class action waiver requiring users to pursue claims against Block individually rather than as part of a class or consolidated proceeding, as referenced in Sections XXIII.19 and XXIII.20.

This analysis describes what Cash App's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision requires that any legal claims against Block be brought on an individual basis only; users cannot join or initiate class action or consolidated proceedings under these terms. The waiver applies in conjunction with the mandatory arbitration clause.

Recent Activity

This document changed recently

Medium Jun 5, 2026

The updated terms establish new authorization rules for minors using Cash App through Sponsored Accounts. When a parent authorizes a Sponsored Account for a teen, the terms now state the parent expressly authorizes the teen to request, receive, activate, and use a Cash App Card and add it to a Cash App Tag without requiring additional parental approval for each action. The terms treat any such request or use by the teen as made at the parent's direction. For children under the teen category, the terms note the child may have limited or no independent ability to request or activate a Card or Tag. Cash App also introduces new fees for the Cash App Tag service: $25 for purchase and $15 for expedited shipping. You can review your Sponsored Account settings to understand what authorization scope you have granted.

View change record →
Medium May 15, 2026

The updated terms introduce a new stablecoin withdrawal feature that allows Cash App users to convert USD to stablecoins and send them to external blockchain addresses. Under the revised language, users do not acquire ownership or title to stablecoins; Cash App or its partners retain full control until delivery to the specified address. Critically, the terms state that withdrawals cannot be reversed or refunded once initiated on the blockchain, and sending assets to unsupported networks or incorrect addresses will result in permanent and irreversible loss of funds. Users are solely responsible for verifying accurate withdrawal instructions and compatible network addresses before initiating transfers.

View change record →
Medium Apr 28, 2026

The updated terms increase the Foreign Transaction Fee from 3% to 3.25% and narrow the circumstances under which this fee is waived. Previously, users who spent $500+ monthly or received $300+ in deposits waived the entire Foreign Transaction Fee. Under the revised terms, the fee waiver now applies only to card-present (in-person) transactions, meaning online and card-not-present international purchases remain subject to the fee without a waiver path. Users making qualifying purchases or deposits still receive fee waivers, but only for in-person international card transactions through the end of the following calendar month.

View change record →

Clause Stability Mostly Stable

1
Change
3
Months Monitored
Apr 3, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 560 other provisions on other platforms.
This clause has changed once in 3 months of monitoring.

Change history

modified May 15, 2026

Severity remains high, but now includes explicit disclosure and cross-references to sections XXIII.19 and XXIII.20 in current version.

View full change record →

Consumer impact (what this means for users)

Under these terms, users are required to bring any claims against Block individually and cannot participate in class action lawsuits or consolidated arbitration proceedings. This clause applies to all disputes covered by the arbitration agreement unless the user opts out within 30 days.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Within 30 days
    The opt-out for the class action waiver is included in the same arbitration opt-out process. Mail a written notice with your name and account information to Block, Inc., Attn: Arbitration Opt-Out, 1955 Broadway, Suite 600, Oakland, CA 94612 within 30 days of first accepting the terms.

How other platforms handle this

Teachable Medium

You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.

Substack Medium

Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...

Netflix Medium

WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND NETFLIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless ...

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▸ View Original Clause Language DOCUMENT RECORD
"
Please note that you should review all Cash App Terms carefully, including those provisions which limit our liability (see Section XXIII.17) and those regarding individual arbitration for potential legal disputes (see Sections XXIII.19 and XXIII.20).

— Excerpt from Cash App's Cash App Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

1. REGULATORY LANDSCAPE: Class action waivers in consumer financial agreements are permissible under federal law following Congressional repeal of the 2017 CFPB arbitration rule. The FTC may evaluate such waivers under Section 5 of the FTC Act if determined to be unfair. State attorneys general retain authority to bring enforcement actions on behalf of affected consumers even where individual class action rights are waived. 2. GOVERNANCE EXPOSURE: High. The class action waiver effectively limits aggregate consumer claims against Block, which is a standard but operationally significant provision in consumer fintech agreements. Enforceability may vary by state, with California courts having the most active history of reviewing such waivers. 3. JURISDICTION FLAGS: California and certain other states have applied unconscionability doctrine to limit class action waivers in specific factual contexts. The clause applies to all U.S. users. 4. CONTRACT AND VENDOR IMPLICATIONS: Business users operating under these terms share the same class action restrictions as individual consumers unless a separate commercial agreement modifies these terms. Procurement teams should note the limitation when assessing dispute resolution exposure. 5. COMPLIANCE CONSIDERATIONS: Organizations using Cash App for business disbursements should document the class action waiver as part of their vendor risk and contract review process.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • CFPB
    The CFPB has regulatory jurisdiction over class action waivers in consumer financial service agreements and has previously attempted to restrict such waivers under Dodd-Frank authority.
    File a complaint →
  • State AG
    State attorneys general retain authority to bring enforcement actions on behalf of consumers affected by practices covered by the class action waiver.
    File a complaint →

Applicable regulations

FAA
United States Federal

Provision details

Document information
Document
Cash App Terms of Service
Entity
Cash App
Document last updated
May 5, 2026
Tracking information
First tracked
May 21, 2026
Last verified
May 21, 2026
Record ID
CA-P-000617
Document ID
CA-D-00077
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
7bf927051813dbeff43010febdf2538f90eaa9870644d427ba46597713c61af9
Analysis generated
May 21, 2026 04:06 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Cash App
Document: Cash App Terms of Service
Record ID: CA-P-000617
Captured: 2026-05-21 04:06:46 UTC
SHA-256: 7bf927051813dbef…
URL: https://conductatlas.com/platform/cash-app/cash-app-terms-of-service/class-action-waiver/
Accessed: July 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Cash App's Class Action Waiver clause do?

This provision requires that any legal claims against Block be brought on an individual basis only; users cannot join or initiate class action or consolidated proceedings under these terms. The waiver applies in conjunction with the mandatory arbitration clause.

How does this clause affect you?

Under these terms, users are required to bring any claims against Block individually and cannot participate in class action lawsuits or consolidated arbitration proceedings. This clause applies to all disputes covered by the arbitration agreement unless the user opts out within 30 days.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 84 platforms. See the full comparison.

Is ConductAtlas affiliated with Cash App?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Cash App.