This analysis describes what Canva's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish a two-tier print fulfillment model. Purchases from Canva directly remain under Canva's Terms, while purchases from third-party Marketplace Sellers are now governed by separate Print Marketplace Seller Terms. The revised terms state that print orders may be subject to additional fees and taxes, and that orders may be accepted or rejected by Canva or a print partner for any reason, including product unavailability or errors. The agreement explicitly states that refunds are not available for user-made errors or change-of-mind situations, though refunds will be issued if an order is rejected after payment has been made.
View change record →How other platforms handle this
We reserve the right to modify or terminate free trials at any time, without notice and in our sole discretion.
Offer eligibility is determined by Netflix at its sole discretion and we reserve the right to revoke an Offer and put your account on hold in the event that we determine you are not eligible.
Microsoft reserves the right to restrict the export of data that may compromise the security of the services or Microsoft's intellectual property.
"Canva reserves the right to set eligibility requirements and the duration for free trials and pilots.Excerpt from Canva's Terms of Use
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The clause states: “Canva reserves the right to set eligibility requirements and the duration for free trials and pilots.”
ConductAtlas has identified this type of provision across 263 platforms. See the full comparison.
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