This analysis describes what Canva's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users must use binding arbitration rather than court litigation to resolve disputes with Canva, which changes the forum, procedure, and appeal rights available to them.
The updated terms establish a two-tier print fulfillment model. Purchases from Canva directly remain under Canva's Terms, while purchases from third-party Marketplace Sellers are now governed by separate Print Marketplace Seller Terms. The revised terms state that print orders may be subject to additional fees and taxes, and that orders may be accepted or rejected by Canva or a print partner for any reason, including product unavailability or errors. The agreement explicitly states that refunds are not available for user-made errors or change-of-mind situations, though refunds will be issued if an order is rejected after payment has been made.
View change record →You are required to arbitrate any claim, dispute, or controversy with Canva through the AAA under its Consumer Arbitration Rules, rather than pursuing the matter in court.
How other platforms handle this
except disputes relating to the enforcement or validity of your, your licensors', our, or our licensors' intellectual property rights
This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouses, heirs, third-party beneficiaries and permitted assigns...
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
"you and Canva each agree to resolve any claim, dispute, or controversy...by binding arbitration by the American Arbitration Association ("AAA") under the Consumer Arbitration Rules then in effect...Excerpt from Canva's Terms of Use
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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Users must use binding arbitration rather than court litigation to resolve disputes with Canva, which changes the forum, procedure, and appeal rights available to them.
You are required to arbitrate any claim, dispute, or controversy with Canva through the AAA under its Consumer Arbitration Rules, rather than pursuing the matter in court.
ConductAtlas has identified this type of provision across 205 platforms. See the full comparison.
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