Calm · Calm Terms of Service · View original document ↗

Promotional Offers Converting to Recurring Subscriptions

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Document Record

What it is

If you sign up for a free trial or discounted promotional offer, Calm will automatically start charging you the full subscription price when the promotional period ends unless you cancel at least 24 hours before it expires.

This analysis describes what Calm's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users who enroll in trials or promotional discounts by providing a payment method should be aware that they will be charged the full then-current subscription price automatically at the end of the promotion if they do not cancel in advance.

Clause Stability Stable

0
Changes
3
Months Monitored
May 9, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 535 other provisions on other platforms.

Consumer impact (what this means for users)

Trial users who do not cancel at least 24 hours before their promotional period ends will be charged the full recurring subscription price, with no refund available under the default Terms, making the cancellation deadline a material financial consideration from the moment of trial sign-up.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Within 24 hours
    Log in to your Calm account and go to https://calm.com/profile/manage-subscription before your promotional period ends. Cancel at least 24 hours before the promotion expiry to avoid being charged. If you subscribed through an app store, cancel directly through that store's subscription management settings.

How other platforms handle this

Cloudflare Medium

Unless otherwise provided in an Order Form, all subscriptions automatically renew for additional periods equal to the expiring subscription term or one year (whichever is shorter), unless either party gives the other notice of non-renewal at least thirty (30) days before the end of the relevant subs...

Wix Medium

Your Wix Premium Plan will automatically renew at the end of each billing period unless you cancel your subscription before the renewal date. By subscribing, you authorize Wix to charge your payment method on a recurring basis until you cancel. Wix will charge the then-current subscription fee at th...

Whoop Medium

Membership fees are billed on a recurring basis. WHOOP does not provide refunds or credits for any partial membership periods.

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
You must provide a valid payment method accepted by us to enroll in a Promotional Offer unless otherwise stated in the Offer Terms. Once your promotional period ends, you authorize Calm to begin billing your designated payment method on a recurring basis at the then-current price for the relevant subscription plus any applicable taxes unless it is canceled in accordance with section 4(c) at least 24 hours prior to the end of the promotional period.

— Excerpt from Calm's Calm Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: The FTC's Negative Option Rule and guidance on free trial offers require clear and conspicuous disclosure of the recurring charge that will begin at trial end, including the exact amount and billing date, before the consumer provides a payment method. State automatic renewal laws, particularly California's, impose additional requirements including affirmative consent to post-trial charges and clear cancellation instructions at sign-up and in confirmation communications. The FTC has taken enforcement action against companies that fail to clearly disclose trial-to-subscription conversion terms. GOVERNANCE EXPOSURE: Medium-High. Trial-to-subscription conversion mechanics are a significant area of FTC and state AG enforcement activity. The requirement that users cancel 24 hours before trial end to avoid being charged, combined with the no-refund default, creates a tight window that may not satisfy 'clear and conspicuous' disclosure standards if not adequately surfaced at the point of trial enrollment. JURISDICTION FLAGS: California's Automatic Renewal Law requires specific disclosures for trial offers including the exact post-trial price, the cancellation mechanism, and the renewal date. New York and other states have enacted similar requirements. EU consumer rights directives require that trial terms and post-trial charges be clearly disclosed before the consumer is bound, and may require express re-consent before post-trial billing begins. CONTRACT AND VENDOR IMPLICATIONS: Third-party platforms (app stores) through which Calm promotional offers are distributed may have their own disclosure and refund requirements that create additional compliance obligations. Calm's Terms acknowledge that third-party store cancellations must be managed directly with those stores. COMPLIANCE CONSIDERATIONS: Calm's trial enrollment flow should be audited to confirm that the post-trial price, the billing trigger date, and the 24-hour cancellation requirement are disclosed with the specificity and prominence required by the FTC Negative Option Rule and applicable state automatic renewal laws. Email or in-app reminder communications before trial expiration should be assessed as a best practice mitigation against enforcement exposure.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC enforces negative option and free trial disclosure requirements, and has taken enforcement action against companies that do not clearly disclose trial-to-subscription conversion terms.
    File a complaint →
  • State AG
    State attorneys general enforce automatic renewal statutes that specifically address trial-to-subscription conversions and required consumer disclosures.
    File a complaint →

Provision details

Document information
Document
Calm Terms of Service
Entity
Calm
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-007167
Document ID
CA-D-00217
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
38c351d41f441bfe6e993a8f629aece75903071fd18556b8c4d676442af6329e
Analysis generated
May 7, 2026 05:09 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Calm
Document: Calm Terms of Service
Record ID: CA-P-007167
Captured: 2026-05-07 05:09:01 UTC
SHA-256: 38c351d41f441bfe…
URL: https://conductatlas.com/platform/calm/calm-terms-of-service/promotional-offers-converting-to-recurring-subscriptions/
Accessed: July 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Calm's Promotional Offers Converting to Recurring Subscriptions clause do?

Users who enroll in trials or promotional discounts by providing a payment method should be aware that they will be charged the full then-current subscription price automatically at the end of the promotion if they do not cancel in advance.

How does this clause affect you?

Trial users who do not cancel at least 24 hours before their promotional period ends will be charged the full recurring subscription price, with no refund available under the default Terms, making the cancellation deadline a material financial consideration from the moment of trial sign-up.

Is ConductAtlas affiliated with Calm?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Calm.