If Calendly causes you harm, the maximum amount you can recover from them is limited to whatever you paid Calendly in the 12 months before the problem occurred, regardless of how large your actual losses are.
This analysis describes what Calendly's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
For businesses that rely heavily on Calendly for scheduling operations, this cap may be significantly lower than actual losses caused by a service outage, data breach, or other failure, particularly for high-value subscription tiers.
Removal of explicit liability cap provision eliminates mutual protection and increases Calendly's potential exposure, though this is combined with new class action waiver and arbitration provisions that restrict customer remedies.
View full change record →This clause limits Calendly's financial exposure to customers to 12 months of subscription fees, which may be much less than actual damages a business suffers as a result of a serious platform failure or data incident.
How other platforms handle this
If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.
A party's liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party...
The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"In no event will either party's aggregate liability to the other party for any claims arising out of or related to these Customer Terms or the Services exceed the total amounts paid or payable by Customer to Calendly during the 12-month period immediately preceding the claim. The foregoing limitations will apply whether the claims are based in contract, tort (including negligence), strict liability, or any other legal theory.Excerpt from Calendly's Terms of Use
(1) REGULATORY LANDSCAPE: Limitation of liability clauses in commercial SaaS agreements are broadly enforceable under U.S.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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For businesses that rely heavily on Calendly for scheduling operations, this cap may be significantly lower than actual losses caused by a service outage, data breach, or other failure, particularly for high-value subscription tiers.
This clause limits Calendly's financial exposure to customers to 12 months of subscription fees, which may be much less than actual damages a business suffers as a result of a serious platform failure or data incident.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Calendly.