Booking.com · Booking.com Terms and Conditions · View original document ↗

Account Suspension and Termination

Medium severity Common · 107 of 325 platforms
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This analysis describes what Booking.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Users with confirmed bookings could have those reservations cancelled unilaterally by Booking.com based on a unilateral determination of misuse, potentially leaving them without accommodation and without an immediate remedy.

Consumer impact (what this means for users)

No consumer-facing terms, data practices, or financial obligations are present in the submitted document. The submitted content is a bot-detection interstitial page generated by AWS WAF and does not contain any contractual language. No consumer impact can be assessed from this submission.

How other platforms handle this

Lime Medium

Lime reserves the right to (a) modify or discontinue, temporarily or permanently, the Services (or any part thereof); (b) refuse any user access to the Services for any reason, including if Lime believes that user has violated this Agreement; at any time and without notice or liability to you or to ...

Segment Medium

Twilio may, without notice, suspend or terminate Customer's account and access to the Services if Customer violates this Agreement, including the Acceptable Use Policy, or if Twilio reasonably believes that Customer's use of the Services is causing harm to Twilio, its network, or third parties.

Hugging Face Medium

After receiving and reviewing a report, our Team will take action on the Content where appropriate. These actions may include, but are not limited to: Asking the relevant User for collaboration or modifications to the Content; Unranking the Content; Adding a Not for All Audiences (NFAA) Tag; Removin...

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▸ View Original Clause Language DOCUMENT RECORD
"
Booking.com reserves the right to deny access to our Platform and/or to cancel confirmed bookings and/or refuse any reservations in the case of misuse of the Platform, suspected fraud, non-compliance with our (payment) policies or if we reasonably believe that you are misusing the Platform. We may also suspend or cancel your account if we believe in our sole discretion that you have violated these Terms.

— Excerpt from Booking.com's Booking.com Terms and Conditions

Applicable regulations

CFAA
United States Federal

Provision details

Document information
Document
Booking.com Terms and Conditions
Entity
Booking.com
Document last updated
May 5, 2026
Tracking information
First tracked
May 12, 2026
Last verified
May 12, 2026
Record ID
CA-P-005527
Document ID
CA-D-00237
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
4caa53978b3840f0026bcef83cd898ab8508afef5d505c1d3dda3901af02efa2
Analysis generated
May 12, 2026 13:06 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Booking.com
Document: Booking.com Terms and Conditions
Record ID: CA-P-005527
Captured: 2026-05-12 13:06:56 UTC
SHA-256: 4caa53978b3840f0…
URL: https://conductatlas.com/platform/bookingcom/bookingcom-terms-and-conditions/account-suspension-and-termination/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Booking.com's Account Suspension and Termination clause do?

Users with confirmed bookings could have those reservations cancelled unilaterally by Booking.com based on a unilateral determination of misuse, potentially leaving them without accommodation and without an immediate remedy.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 107 platforms. See the full comparison.

Is ConductAtlas affiliated with Booking.com?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Booking.com.