“Note that you cannot opt out of administrative communications, such as emails that contain account statements, notify you regarding changes to your account or contain updates to our terms and conditions.”
This analysis describes what Betterment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause is consequential because it removes user control over a defined category of communications that Betterment classifies as administrative.
The updated policy discloses a new Fully Paid Securities Lending program through Apex Clearing, under which Betterment will share customer personal information and account details with Apex if customers choose to participate. The revised terms also establish that generative AI service providers have committed that personal information will not be used for model training. For customers participating in promotional offers requiring offline fulfillment, the policy now explicitly states that personal information including mailing address may be shared with third-party partners. You can review the FPSL Program supplemental disclosures for details about the securities lending arrangement, or choose not to participate in the program.
View change record →Users must receive administrative communications from Betterment, including account statements, account-change notices, and terms-and-conditions updates, regardless of preference.
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These choices do not apply to certain informational communications including important information and documentation relating to your account.
We maintain administrative, technical, and physical safeguards ("Security Controls") designed to protect the personal information we maintain against unauthorized access or disclosure.
We may still continue to send you transactional communications, such as those about your account, Tasks or Jobs, transactions, servicing, or ongoing business relationship with you.
"Note that you cannot opt out of administrative communications, such as emails that contain account statements, notify you regarding changes to your account or contain updates to our terms and conditions.Excerpt from Betterment's Privacy Policy
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The clause is consequential because it removes user control over a defined category of communications that Betterment classifies as administrative.
Users must receive administrative communications from Betterment, including account statements, account-change notices, and terms-and-conditions updates, regardless of preference.
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